> Markdown version of [/jobs/ext/194065-level-i-technician-support-desk](https://www.wearedevelopers.com/jobs/ext/194065-level-i-technician-support-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level I Technician - Support Desk - **Company:** AMERICAN OFFICE SOLUTIONS, INC. - **Location:** Bakersfield, CA, United States - **Experience:** Starter - **Salary:** $41,600.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Computer Maintenance, Computer Programming, Monitoring of Systems, Issue Tracking Systems, Windows Servers, Firewalls (Computer Science), Fortinet, Network Server - **Published:** May 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5a3ed412d3ac127f ## About the Role Do you have a valid Driver's License license?, Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, To be highly organized, administrative and process oriented. Must have strong problem-solving skills and be able to come up with creative and flexible solutions Certification including, but not limited to A+, Net+, Microsoft, or Fortinet Experience with the following technologies: Microsoft workstations and servers, firewall and switch programming and maintenance, infrastructure monitoring systems like Datto RMM or Labtech, networked printers, VoIP, and mobile devices Day-to-Day Expectations Perform excellent customer service Accurately document issues in ticketing system Solve client problems and communicate expected times Inventory and manage supported devices and systems This role will answer inbound phone calls from clients requesting immediate technical support as well as inbound requests from clients via other methods such as email or a ticketing portal. Additionally, the technician will work with clients onsite for workstation set-ups, projects, and troubleshooting. Qualifications: Customer support experience Excellent communication skills Previous technical training, school, on the job, self-study is all accepted. MSP industry experience a bonus This is an amazing opportunity for someone who: Wants a company that truly CARES about its customers and employees. Is a self-starter. Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training. Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success., Reliable transportation (car or greater) and clean DMV record Must have own auto insurance. Must pass pre-placement drug/alcohol screen, background check and pre employment physical to meet industry standards. Have you read this whole job post or just skimmed it? How's your attention to detail? Do you want to escalate your application to the top of the stack?!? We want to ensure that all applicants have a fair and equal chance, so we're using a an assessment. The next step in our hiring process is to complete an assessment and short questionnaire. Show us that you are pro-active and go through the assessment and questions now instead of later! Ready to join our team? Start by clicking the link below.! :), * High school or equivalent (Preferred), * Microsoft Windows Server: 1 year (Preferred) * Firewall: 1 year (Preferred) * Managed Switching: 1 year (Preferred) * full time computer repair within a company (not a side gig): 2 years (Required) * full time Windows support within a company (not a side gig): 2 years (Required) * using a ticketing system: 1 year (Required) Language: * English (Required) License/Certification: * California Drivers License (Required) ## Description We're looking for an incredibly talented, IT consultant to be part of our technology delivery team. Our team provides phone, remote and onsite support for our clients all located around southern or central California (some with remote employees or offices nationwide). We implement and support all our clients' technology so you need, While performing the duties of this job, the Help Desk Level I Technician will be primarily in an office setting. The physical demands include, but are not limited to, standing, sitting, walking, lifting up to 50 LBS, overhead lifting, carrying, reaching, handling, kneeling, crouching, and bending. Office positions can be mentally challenging. As a result, this position is more mentally challenging than physically challenging. There will be extended periods of sitting required when performing administrative tasks and while attending meetings. Non-physical demands include a work environment where the noise level is usually quiet to moderate. The nature of the position may expose the Level I Technician to moderate to high levels of tension when dealing with issues. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)