> Markdown version of [/jobs/ext/1941818-support-consultant-linux-and-oracle](https://www.wearedevelopers.com/jobs/ext/1941818-support-consultant-linux-and-oracle). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # support Consultant Linux and Oracle - **Company:** Nextlane - **Location:** Madrid, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Software Applications, Software as a Service, Linux, Issue Tracking Systems, Oracle (Applications), Sage Accounting, Software Engineering, Software Systems - **Published:** August 5, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role Experience: Experience in customer support or technical support in a software or SaaS environment. Working in a ticket-based support organization is a strong plus. Experience with Sage 100 or ERP ssytem as application support consultant is mandatory. + Languages: English (B2) is mandatory, as well as French (native or C1) + Communication: Strong communication skills, both verbal and written. + Technical Skills: - Basic to intermediate understanding of software applications and IT environments - Knowledge of Oracle and Linux - Ability to clearly document issues, solutions, and customer interactions - Comfortable working with ticketing systems and internal support tools + Interpersonal Skills: - Ability to collaborate in a diverse and dynamic environment. · Strong customer service mindset with excellent communication skills - Ability to analyze problems quickly and provide structured responses - Calm, proactive, and solution-oriented approach - Ability to prioritize, escalate when needed, and work autonomously - Willingness to learn and continuously develop technical and functional expertise ## Description As a Customer Support Specialist, specialised in application support (oracle and linux), you are the primary point of contact for our customers. You support users in their daily use of Nextlane software, handle incoming support requests, and ensure that issues are resolved or escalated efficiently and professionally. You are a key contributor to customer satisfaction, acting as the voice of the customer and ensuring a positive support experience across all interactions. This is an individual contributor role within a growing, international Customer Support Centre of Excellence. Your mission - Deliver timely, high-quality, and customer-focused front-line support - Ensure customer issues are properly understood, documented, and resolved or escalated - Contribute to a consistent and professional customer support experience - Actively support continuous improvement through knowledge sharing and feedback Your Responsibilities: Customer Support & Issue Resolution · Handle incoming customer support requests via phone, email, chat, or other support channels · Analyze customer questions and issues related to daily usage of Nextlane software solutions · Provide clear guidance, explanations, and solutions within the defined support scope · Detect incidents, software issues, or potential risks and ensure proper follow-up Ticket Management & Escalation · Accurately log, qualify, and document customer requests in the support ticketing system · Ensure correct prioritization and follow established support processes and SLAs · Escalate complex or technical issues to Back Office or specialized teams, providing clear analysis and context · Proactively alert the Support Manager or relevant stakeholders in case of critical issues or potential customer dissatisfaction Customer Experience & Communication · Maintain a professional, reassuring, and customer-centric communication style · Build trust with customers through clear explanations and regular follow-up · Ensure customers are informed about progress, next steps, and resolution timelines Knowledge & Continuous Improvement · Contribute to the creation and maintenance of internal knowledge bases, FAQs, and documentation · Share recurring issues, customer feedback, and improvement ideas with the Support team · Continuously develop product and functional knowledge to improve support quality Cross-Functional Collaboration · Work closely with Back Office Support, Infrastructure, and Expert teams on issue resolution · Coordinate with Consultants during customer onboarding and post-installation phases · Escalate commercial requests or opportunities to Sales when outside the support scope ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)