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# ICT Helpdeskmedewerker

- **Company:** igen group B.V.
- **Location:** Amstelveen, Netherlands
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Information Technology
- **Published:** August 6, 2026
- **Apply:** https://www.werk.nl/nl/vacatures/70710671

## About the Role

Jouw verantwoordelijkheden als Helpdeskmedewerker
Collega's kunnen bij jou terecht met hun IT-gerelateerde vragen, variërend van hardware- tot software- issues. Jij hebt geen moeite met initiatieven nemen en bent daarom de geschikte persoon om incidenten te monitoren en klanten geïnformeerd te houden over de status.
De problemen die niet opgelost kunnen worden, weet jij naar de juiste experts door te sturen. Je bent niet alleen handig met IT-vraagstukken. Zorgvuldig registreer je alle incidenten in het ticketsysteem en stel je duidelijke gebruikershandleidingen op. - Een afgerond ICT-diploma op mbo-niveau 3 of 4; - Minimaal één jaar relevante werkervaring; - Vloeiende beheersing van de Nederlandse taal; - Ervaring met ITIL-processen en systemen zoals Windows 10 en Office 365 strekt tot aanbeveling; - Een rijbewijs is handig, ma...



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