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# Senior Service Desk Specialist

- **Company:** East Lancashire Nhs Hospitals Trust
- **Location:** Lancaster, UK (Remote available)
- **Experience:** Expert
- **Salary:** £28,392.0 - £31,157.0
- **Contract:** Temporary contract
- **Skills:** Information Systems, Information Technology
- **Published:** August 6, 2026
- **Apply:** https://www.totaljobs.com/job/senior-service-specialist/east-lancashire-nhs-hospitals-trust-job107800131

## About the Role

* 1 year Service Desk Experience
 * 2 years Customer Service Experience

Desirable

 * ITIL Foundation Level 4
 * Knowledge of NHS systems and processes, * 1 year Service Desk Experience
 * 2 years Customer Service Experience

Desirable

 * ITIL Foundation Level 4
 * Knowledge of NHS systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

## Description

This is a technical position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution., The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites.

 * Training new starters
 * Supporting current staff
 * Supporting Service Delivery management with problem management
 * Updating article list and knowledge bases
 * Providing first time fix process documents for Service Desk

Main duties of the job

The Informatics team are responsible for developing the Trust's information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance, and performance management.

The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design and transition and operational management of the IT Portfolio in conjunction with other specialist areas of informatics. It provides a range of services to approximately 16,000 users within the Trust.

The use of IT has grown significantly in recent years and is now an essential part of most areas of work. within the Trust. As the Trust is working to eliminate paper from day-to-day processes the IT infrastructure is becoming even more critical to the delivery of patient care.


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