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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # First Line IT Support Engineer - **Company:** Gt Stewart Solicitors - **Location:** St Albans, UK - **Salary:** £24,000.0 - £26,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Microsoft Online Services, Microsoft Outlook, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Network Architecture, Networking Basics, Citrix Systems, Remote Access Technology, Azure Active Directory, Cloud Services, Service Pack, Microsoft SharePoint, Software Deployment, TCP/IP, Computer Network Technologies, Office365, Microsoft InTune, Information Technology, Laptops, Network Server, User Administration, User Accounts - **Published:** August 6, 2026 - **Apply:** https://gtstewart.co.uk/vacancies/first-line-it-support-engineer/ ## About the Role Essential * Previous experience within an IT support or service desk environment * Good knowledge of Microsoft Windows 10 and Windows 11 * Experience supporting Microsoft Office and Microsoft 365 applications * Experience configuring laptops, desktops and printers * Basic understanding of Active Directory * Basic networking knowledge including TCP/IP, DNS, DHCP and VPN * Excellent customer service and communication skills * Strong problem-solving ability with excellent attention to detail * Ability to priorities workload and work independently * Full UK driving license and willingness to travel Desirable * Experience supporting Microsoft Entra ID (Azure AD) * Exposure to Microsoft Intune or Mobile Device Management * Experience supporting Citrix environments * Experience supporting cloud-based telephony systems * Knowledge of legal case management systems such as Partner for Windows * Microsoft, CompTIA or ITIL certifications ## Description Role: First Line IT Support Engineer, The successful candidate will provide first-line technical support to colleagues across the firm, assisting with hardware, software and Microsoft 365 issues, whilst gaining exposure to a wide range of technologies and IT projects., We believe our people are our greatest assets, and our It team plays a vital role in ensuring our colleagues can deliver an exceptional service to our clients. In return, we offer: * Salary of £24,000 - £26,000 depending on experience * Hybrid working following successful completion of probation (subject to business requirements) * Opportunities to develop your technical skills across Microsoft 365, Azure, Active Directory, Citrix and networking technologies * Involvement in exciting IT projects, office expansions and technology rollouts * Ongoing training and career development with opportunities to progress within the IT team * A supportive and collaborative working environment where your ideas are valued, IT Support * Provide first-line technical support to colleagues across the firm via telephone, email, remote support and in-person * Log, priorities and resolve IT support requests through the helpdesk system * Troubleshoot hardware, printer, mobile device and peripheral issues * Escalate more complex technical issues where appropriate User Administration * Assist with creating and managing user accounts within Microsoft 365 and Active Directory * Reset passwords and maintain user permissions * Support mailbox administrational user onboarding/offboarding Hardware Support * Prepare, configure and deploy laptops, desktops, monitors, mobile phones and other IT equipment * Install and configure approved software applications * Maintain IT equipment inventory and asset records * Assist with hardware replacements and office moves Infrastructure Support * Assist the wider IT team with routine maintenance of servers, cloud services and network infrastructure * Support Microsoft 365 services including Outlook, Teams, SharePoint and OneDrive * Assist with software updates and security patching * Help maintain remote access solutions including VPN and Citirix Projects * Support IT projects including hardware refreshes, software deployments and office relocations * Assist with testing and implementing new technologies * Liaise with third-party suppliers where required Documentation & Security * Keep accurate record within the IT helpdesk system * Produce user guides and technical documentation where appropriate * Follow all IT security policies and report any security concerns promptly * Promote good cyber security practices across the firm. Travel * Travel to GT Stewart offices across England to provide onsite support and assist with IT installations and maintenance when required., We have a dedicated in-bound telephony team to take calls and messages for our fee earners. 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