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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Success Manager - SAP Academy for Customer Success - FRANCE (Hybrid) - **Company:** SAP - **Location:** Levallois-Perret, France (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** SAP Cloud, Artificial Intelligence, Data Analysis, Cloud Computing, Local Area Networks, SAP ERP, Cloud Services, SAP (Applications), Sap Finance, SAP S/4HANA, Virtual Agents - **Published:** August 6, 2026 - **Apply:** https://dejobs.org/x/x/FC7745B507304B40A75B6B26723D69A2/job/ ## About the Role * 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. * Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. * A cooperative and productive approach to working relationships, internally and externally. * A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. * An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. * Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. * Proficiency in English and French to engage with our global and local network. * AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering) * A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. * Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. * Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. * A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative., SAP Next Gen is our global experience for students and early talent (0-3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business. ## Description The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. What You'll Do As a CSM within the SAP Next Gen - Academy for Customer Success, you will be responsible to: * Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. * Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. * Enhance skills around your solution portfolio, managing customer retention, and driving value realization. * Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth., SAP Finance & Procurement - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. * S/4HANA Finance * Finance & Quote to Cash(Q2C) * Procurement SAP Cloud ERP - Knowledge of end-to-end business processes enabled by SAP S/4HANA Cloud, including finance, procurement, supply chain, manufacturing, sales, and service. Understanding of cloud ERP best practices, business process transformation, analytics, automation, and AI-enabled capabilities to help organizations improve agility, efficiency, and operational performance. About SAP Academy for Customer Success ** ** The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits., Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US) . 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