> Markdown version of [/jobs/ext/1943638-technicien-support-helpdesk-en-informatique-h-f](https://www.wearedevelopers.com/jobs/ext/1943638-technicien-support-helpdesk-en-informatique-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technicien support helpdesk en informatique H/F

- **Company:** Lynx RH
- **Location:** Marseille, France
- **Salary:** €22,404.0 - €22,500.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Microsoft Office, Data Server Interface, Information Technology, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://espace-emploi.agefiph.fr/jobs/21592176

## About the Role

Connaissance des outils Office

Connaissance d Windows 10

Connaissance de Service Now

Anglais technique, Disponible immédiatement

Profil Bac / Bac + 2 ayant au moins un an d'expérience en support informatique

Profil autonome, motivé, organisé, force de proposition, rigoureux, diplomate, capacité rédactionnelle

## Description

* Réalisation d'actions sur le réseau.
 * Installation et configuration des prises PC.
 * Intervention pour le brassage dans les baies réseau, en soutien à la DSI.

Préparation de PC :

 * Mastérisation automatique via le réseau.
 * Préparation des nouveaux PC.
 * Organisation de l'envoi des PC.
 * Gestion de la réception et du recyclage des PC.
 * Remastérisation lors de la réattribution des PC.

Téléphonie mobile (Apple iPhone) :

 * Dépannage des problèmes rencontrés avec les iPhones.
 * Désimlockage des iPhones si nécessaire.
 * Assistance aux utilisateurs dans l'utilisation des iPhones.
 * Utilisation de PMAD : LogMeIn pour la gestion à distance.

Maîtrise des outils de ticketing :

 * Utilisation de Service Now pour la gestion des tickets.
 * Gestion du parc informatique via l'outil de ticketing.
 * Consultation de la base de connaissances (FaQ) pour résoudre les incidents.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)