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# 2nd Line Support Engineer

- **Company:** Kinetech
- **Location:** London, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Microsoft Azure, Business Software, Software as a Service, Cloud Computing, Databases, Microsoft Dynamics, Microsoft Software, Windows PowerShell, Standard Sql, Microsoft SharePoint, Software Deployment, SQL Databases, Tablet Computers, Microsoft InTune, Information Technology, User Accounts
- **Published:** August 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5830330196

## About the Role

* Prior experience in 2nd Line roles, troubleshooting and resolving software and hardware issues
 * Strong troubleshooting skills with Windows operating systems
 * Confident communicator via phone, email, and face-to-face
 * Customer-focused, adaptable, and comfortable in a fast-changing environment
 * Ability to prioritize and manage multiple tasks
 * Strong working knowledge of M365, Admin Centre Management for Teams, Exchange, SharePoint, Azure, and Active Directory, as well as Intune
 * Understanding of ITIL or similar IT Service Management frameworks
 * Desirable:
 * Experience troubleshooting applications (web, client, mobile, SaaS)
 * Database or data support experience (SQL / Microsoft Dynamics / D365)
 * PowerShell scripting (reading/editing)
 * ###

## Description

* Take ownership of incidents and service requests, ensuring timely resolution
 * Build hardware (laptops, tablets, phones) using Intune and PowerShell
 * Support device management and application deployment using Intune
 * Manage user accounts, permissions, onboarding, and offboarding
 * Install, configure, and maintain end-user software and applications, including Microsoft Applications such as Teams, Exchange, SharePoint, and other SQL-based business applications
 * Troubleshoot SQL-based applications and APIs
 * Contribute to the IT knowledge base and share best practices
 * Assist with the adoption and support of new technologies
 * ###

Technologies:

 * Active Directory
 * Azure
 * Hardware
 * Support
 * ITIL
 * Mobile
 * PowerShell
 * SQL
 * SharePoint
 * Web
 * Windows
 * Cloud


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