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# IT-Support

- **Company:** DIS AG
- **Location:** Mannheim, Germany
- **Salary:** €45,000.0 - €50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** August 6, 2026
- **Apply:** https://www.adzuna.de/details/5829150423

## About the Role

* Erfolgreich abgeschlossene IT-Ausbildung oder eine vergleichbare Qualifikation

Fundierte IT-Kenntnisse in Windows und Microsoft 365
Erfahrung im Umgang mit Ticketsystemen
Kundenorientierung und problemlösungsorientiertes Denken
Teamfähigkeit und freundliches Auftreten

## Description

* Lösung anspruchsvoller technischer Störungen, die vom 1st und 2nd Level Support nicht behoben werden konnten

Implementierung von Übergangslösungen für kritische Geschäftsprozesse
Zusammenarbeit mit anderen IT-Spezialisten, um nachhaltige Lösungen zu finden
Pflege und Erstellung von technischen Handbüchern und Dokumentationen


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