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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Quantum Frontline Industries - **Company:** Quantum-Systems GmbH - **Location:** Weßling, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, Computer Networks, Multi-Factor Authentication, Issue Tracking Systems, Azure Active Directory, Office365, Information Technology, Hardware Infrastructure, User Administration, Windows Client - **Published:** August 6, 2026 - **Apply:** https://www.adzuna.de/details/5829888833 ## About the Role * Technical education in Information Technology, Computer Science, or a comparable qualification, or equivalent practical experience. * Previous experience in an IT Helpdesk, IT Support, Service Desk, or similar technical support role. * Strong hands-on experience supporting Windows client operating systems and Microsoft 365 applications. * Knowledge of end-user device setup, configuration, maintenance, and troubleshooting. * Basic understanding of networking concepts and connectivity troubleshooting. * Familiarity with Microsoft Entra ID, Active Directory, and user account management processes. * Experience working with ticketing systems and IT service desk processes. * Strong problem-solving skills and a customer-focused mindset. * Excellent communication skills with the ability to explain technical concepts to non-technical users. * Organized, proactive, and solution-oriented approach to work. * Ability to work independently while collaborating effectively within a team environment. * Professional communication skills in English or German; Ukrainian language skills are a significant advantage. Preferred Qualifications * CompTIA A+, CompTIA Network+, or similar industry certifications. * Microsoft 365 Fundamentals (MS-900) or comparable Microsoft certifications. * Experience working in a manufacturing, industrial, defence, or international business environment. ## Description As IT Support Specialist (m/f/d), you will be the first point of contact for all end-user IT support requests and incidents across the organization. You will ensure that employees receive timely and effective technical assistance, while contributing to the smooth day-to-day operation of our IT environment. From device provisioning and user support to troubleshooting and process improvement, you will play a key role in maintaining a productive and secure workplace. Working closely with the IT Lead and business stakeholders, you will support a growing international organization operating in a dynamic and mission-critical environment. What is Your Day to Day Mission? IT Support & Troubleshooting * Receive, log, prioritize, and manage IT requests and incidents through the corporate ticketing system. * Diagnose and resolve hardware, software, operating system, printing, and connectivity issues independently. * Provide professional on-site and remote technical support to end users. * Escalate complex infrastructure or system-related issues to the IT Lead while ensuring complete and accurate documentation. * Communicate proactively with users regarding ticket status, progress, and resolutions. * Ensure a high level of service quality and user satisfaction through effective support delivery. Device Lifecycle Management * Prepare, configure, deploy, and issue laptops, desktops, mobile devices, and peripherals to employees. * Perform device imaging and install standard corporate software according to company standards. * Troubleshoot and replace faulty hardware components when required. * Manage local stock of IT equipment, accessories, and consumables. * Follow established deployment procedures and contribute to continuous improvements in device management processes. User Account, Access & Asset Management * Perform password resets and support users with Multi-Factor Authentication (MFA) setup and troubleshooting. * Execute basic account management and group membership changes following defined security procedures. * Support employee onboarding and offboarding activities from an IT perspective. * Maintain accurate IT asset inventory records and equipment tracking documentation. * Ensure compliance with company procedures related to user access and equipment management. User Guidance & Documentation * Assist employees with Microsoft 365 applications and other standard corporate tools. * Create, update, and maintain internal IT knowledge base articles, user guides, and troubleshooting documentation. * Promote user self-service by providing clear and practical guidance materials. * Support knowledge-sharing initiatives and documentation standardization across the IT function. Process Improvement & Development * Identify opportunities to improve support workflows, processes, and user experience. * Contribute to the ongoing development of support systems, ticketing platforms, and IT service delivery practices. * Participate in testing, implementation, and rollout activities for new IT tools and solutions. * Support the continuous improvement of IT services and operational efficiency. ## Related Videos - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Quantum Tech: Preparing for the Next Leap](https://www.wearedevelopers.com/videos/1693-quantum-tech-preparing-for-the-next-leap) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)