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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Service Engineer - **Company:** Celonis - **Location:** München, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Information Technology Operations, Network Troubleshooting, Windows Remote Assistance, Peripherals, Microsoft InTune - **Published:** August 6, 2026 - **Apply:** https://www.adzuna.de/details/5829199152 ## About the Role * Strong communication skills in English with the ability to work effectively in a global, multicultural team. * Detail-oriented, with excellent problem-solving abilities and a proactive mindset. * Capable of managing multiple tasks and projects in a fast-paced environment * A team player who is motivated to provide excellent customer service and continuous improvement in IT processes. * ITIL V4 Foundation certification ## Description As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our Munich office. This is an excellent opportunity for an experienced IT professional with hands-on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace. The work you'll do: * Act as the first point of contact for onsite IT requests at the Munich office, resolving issues directly or escalating them as needed - complementing our central First Level Support team. * Provide hands-on support across both macOS and Windows platforms, troubleshooting hardware, software, and network issues. * Deliver onsite IT support to Celonis employees at the Munich office and collaborate with the global IT Service Team via phone, email, and remote assistance. * Install, configure, and maintain computing equipment and peripherals - desktop and laptop systems (macOS and Windows), network printers, and mobile devices. * Support and manage mobile devices through MDM platforms such as Intune and Kandji. * Own the IT onboarding experience for new employees in the Munich office. * Perform basic repairs and replacements of computing equipment when needed. * Ensure clear, empathetic communication with users to understand, document, and resolve their issues. * Own the setup, operation, and maintenance of media and AV technology across the Munich office meeting-room systems and audio/video equipment. * Configure and maintain video conferencing systems and ensure a reliable, seamless meeting experience. * Provide AV and technical support for town halls, all-hands, and internal events. * Continuously improve the media/AV standard across rooms and proactively identify upgrades as the office scales. * Handle procurement and provisioning of hardware, including laptops and phones. * Manage the hardware lifecycle from provisioning through to decommissioning. * Develop and maintain documentation and user guides for common issues to improve IT service efficiency. * Contribute to the continuous improvement of local and global IT processes. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)