> Markdown version of [/jobs/ext/1945059-1st-line-support-analyst](https://www.wearedevelopers.com/jobs/ext/1945059-1st-line-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Analyst - **Company:** Debenhams Retail - **Location:** Sheffield, UK - **Salary:** £27,116.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Identity and Access Management, Issue Tracking Systems, Networking Hardware, Inventory Management Software, Local Area Networks, Print Servers, Personal Digital Assistant, TCP/IP, Wireless Access Point, Wi-Fi Technology, Warehouse Management Systems, Software Troubleshooting, Information Technology, Laptops, User Accounts - **Published:** August 6, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5830454285 ## About the Role Are you a proactive problem solver with a passion for IT and technology? We are looking for an energetic 1st Line Support Analyst to join our busy warehouse and logistics team., * Experience: 6+ months experience in an IT support/helpdesk role (or a relevant qualification/apprenticeship in Information Technology). * Technical Skills: * Solid understanding of Windows 10/11 and Microsoft 365 administration. * Basic knowledge of networking concepts (TCP/IP, DHCP, Wi-Fi troubleshooting). * Familiarity with hardware setups (PCs, monitors, label/thermal printers). Personal Attributes: * Strong communication and customer service skills. * Excellent problem-solving abilities with a "can-do" attitude. * Ability to thrive and adapt in a active, fast-moving warehouse environment. Desirable (Nice-to-Have): * Experience with warehouse/logistics tech. * Familiarity with industrial equipment like zebra printers or handheld scanners. ## Description At Debenhams Group, we are on a journey of transformation, revitalising our brand, culture, and connection with colleagues and customers alike. In a fast-changing retail environment, effective and authentic communication is vital to building trust, aligning our teams, and amplifying the impact of our work across internal and external audiences., In this hands-on, fast-paced role, you will be the first point of contact for resolving day-to-day IT issues, supporting both office staff and warehouse operational teams. From maintaining hardware on the warehouse floor to troubleshooting software, your work will keep our operations running smoothly. This role will be based out of our Sheffield Distribution Centre Working Hours: 4 days on 4 days off 2pm until 2am WHAT YOU'LL BE DOING * Tier 1 Technical Support: Act as the first point of contact for IT issues logged via phone, email, or ticketing system. * Hardware & Equipment Maintenance: Set up, configure, and troubleshoot hardware including PCs, laptops, label printers, barcode scanners, and handheld mobile terminals (PDAs). * Warehouse Systems Support: Assist staff with basic technical queries relating to our Warehouse Management System (WMS), inventory software, and network equipment. * User & Access Management: Create, manage, and reset passwords and user accounts across Microsoft 365, Active Directory, and internal platforms. * Network & Infrastructure: Perform basic troubleshooting for local network connections, Wi-Fi access points, and network printing issues across the warehouse floor. * Asset Tracking & Documentation: Keep precise records of IT inventory, issue logs, and resolution steps for future reference. ## Related Videos - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)