> Markdown version of [/jobs/ext/1945128-technical-lead](https://www.wearedevelopers.com/jobs/ext/1945128-technical-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Lead

- **Company:** Apache Associates
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £60,000.0 - £75,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Azure, Identity and Access Management, Windows Servers, Okta, Information Technology, Casper Suite, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5829374532

## About the Role

* Strong experience working with an Apple business with deep knowledge of MAC
 * Proven experience working in an MSP environment
 * Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure)
 * Ability to use AI tools, such as Claude on a daily basis
 * Apple/Jamf Certified ideally
 * Experience managing IT services within an ITIL framework
 * Outstanding troubleshooting, problem solving and technical leadership skills
 * Strong knowledge of windows desktop and windows server environments
 * Proven experience in leading and delivering projects end-to-end
 * ITSM platforms (ServiceNow, Autotask)
 * Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients

If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP.

## Description

We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training., * Provide technical leadership, senior escalation support and mentor team members

 * Meet SLA targets, identify any patterns, issues and support the team to maintain service levels
 * Conduct regular client visits and build strong client relationships
 * Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented
 * Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations
 * Contribute technical expertise to pre-sales conversations, evaluate new products and technologies
 * Drive IT service excellence aligned with ITIL principles


## Related Videos

- [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)