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# Patient Support Centre Administrator

- **Company:** Spire Healthcare
- **Location:** Saint Mellons, UK
- **Salary:** £20,946.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, SAP (Applications)
- **Published:** August 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5829393223

## About the Role

Demonstrable literacy and numeracy skills

 - Track record of successful delivery in a similar role, in an office and / or customer service environment
 - Experience of handling high call volumes in a fast paced environment
 - High level of PC literacy and experience of using multiple systems and programmes
 - Excellent interpersonal and communication skills
 - The ability to work effectively as part of a team
 - Able to work under pressure and to tight deadlines, with good organisational skills

## Description

As a Patient Contact Centre Advisor, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre., Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)

 - Manage the telephone lines in an effective and timely manner
 - Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
 - Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
 - Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
 - Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter


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