> Markdown version of [/jobs/ext/1945349-training-and-support-sme-military](https://www.wearedevelopers.com/jobs/ext/1945349-training-and-support-sme-military). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Training and Support SME (Military) - **Company:** CGI Group Inc. - **Location:** Guildford, UK - **Contract:** Permanent contract - **Skills:** Satcom, Software Engineering, Software Systems, SC Clearance, Operational Systems - **Published:** August 6, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/x/42654368/ ## About the Role * Team player with ability & willingness to work collectively and as an individual with minimal supervision. * Able to represent CGI with the client team and senior users. * Ability to reprioritize workload, according to programme priorities. * Attention to detail for documentation production and reviews. * Good communication skills (both oral & written) and the ability to work with multiple teams across the programme. * Ability to work to tight timescales within budget * Willingness to get involved in other tasks as and when required. Desired Competencies: * Army/Artillery communications knowledge, background, or experience. Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential. * Technical Author qualifications * Ideally some prior experience of operating FC BISA and/or FCA. * UK MOD procurement processes or providing Support. * Working knowledge of Defence Standards. #LI-FP1 Together, as owners, let's turn meaningful insights into action. ## Description CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client facing capacity to provide a wide range of software and hardware support to the client and end user. This position will be a hybrid position, based out of our Leatherhead office three days per week (Tues-Thurs). Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilitiesFC BISA is a long running programme developing bespoke software solutions in Fire Control and Battlespace Management for the British Army. Currently developing several major software releases concurrently and supporting operational systems, the project team is currently around 55 members. Key Duties: * Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI`s FCA and FC BISA products. * Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA. * Support programmes of test, trials and training both in-house and occasionally on-site (non-operational). * Monitor E-Classroom equipment usage, repairs and spares availability and identify trends. * Monitor software issues passed by users or user representatives to CGI and identify trends. * Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme. Required qualifications to be successful in this roleRequired Competencies: * Military communications experience or strong Satcom/VHF experience ## Related Videos - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)