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# Senior IT Support Specialist, Desktop Services

- **Company:** Str Limited
- **Location:** Woburn, MA, United States
- **Experience:** Expert
- **Salary:** $82,000.0 - $103,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, CompTIA Security+, Linux, IT Management, Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Linux Distribution, MATLAB, Enterprise Software Applications, Information Technology, Multiplatform, Servicenow, Vmware
- **Published:** August 6, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9078831/senior-it-support-specialist-desktop-services

## About the Role

* Minimum 5 years of enterprise IT support experience in a multi-platform environment

 * Ability to obtain a security clearance (active clearance desired)

 * Minimum High School Diploma or equivalent

 * Advanced proficiency with Windows 10/11, macOS, and major Linux distributions

 * Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab

 * Strong knowledge of Active Directory administration including Group Policy and delegated permissions

Preferred Qualifications

 * Certifications such as CompTIA Security+, Network+, Linux+, or equivalent professional credentials

 * Proven ability to work independently, manage multiple priorities, and succeed in fast-paced, rapidly changing environments with minimal supervision

 * Strong analytical, and diagnostic skills

 * Consistent record of delivering high-quality customer service and building strong user relationships

## Description

* Diagnose, troubleshoot, and resolve hardware, software, and network issues with minimal supervision

 * Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins.

 * Provide hands-on guidance to end users while resolving issues

 * Conduct root cause analysis and confirm resolution through testing and follow-up

 * Provision, image, and configure systems for new hires, contractors, and interns

 * Perform full-cycle desktop support including OS deployments, software upgrades, configurations, and data migrations for Windows, macOS, and Linux systems

 * Manage and troubleshoot enterprise printers, scanners, and multifunction devices

 * Create, manage, and audit Active Directory and LDAP accounts, groups, and permissions

 * Assist with server, network, and storage administration tasks as needed

 * Document solutions in the IT knowledge base with clear, accurate, and technically detailed entries

 * Maintain an accurate, audit-ready inventory of hardware, software, and licenses

 * Procure, track, and maintain hardware and software assets to meet stocking requirements

 * Collaborate with other Enterprise IT teams to implement best practices and maintain compliance standards

 * Participate in scheduled off-hours support for critical incidents


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