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# ServiceNow (TSM) Telecommunications Service Management Implementation Specialist

- **Company:** Intersources Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $24,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Databases, Scrum Methodology, Systems Development Life Cycle, Software Engineering, Data Streaming, ServiceNow IT Service Management, Information Technology, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/26911494#/jobs/26911494

## About the Role

1. Must have ServiceNow CSA certification.
 2. Bachelor's degree in information technology, Computer Science, Telecommunications, or a related field. Master's degree preferred.
 3. Minimum of 10 years of experience in ServiceNow Implementation management, with at least 8 years of hands-on experience implementing and configuring ServiceNow solutions.
 4. Experience in ServiceNow Telecommunications Service Management.
 5. In-depth knowledge of telecommunications industry standards, processes, and best practices, including ITIL framework.
 6. Extensive experience with the ServiceNow platform, including ServiceNow IT Service Management (ITSM) and Telecommunications Service Management (TSM) modules.
 7. Proven track record of successfully leading and delivering complex ServiceNow implementation projects from inception to completion.
 8. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
 9. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.
 10. Solid understanding of software development lifecycle (SDLC) methodologies, particularly Agile and Scrum.
 11. Experience with CSM, FSM and other ServiceNow modules is a plus.

## Description

Job Summary: We are seeking a highly skilled and experienced ServiceNow Telecommunications Service Management Implementation Specialist to join our dynamic team. In this role, you will be responsible for leading the implementation and optimization of ServiceNow solutions tailored specifically for telecommunications service management. You will collaborate closely with cross-functional teams to gather requirements, design solutions, and execute implementation plans. The ideal candidate will have a strong background in telecommunications service management processes, extensive experience with the ServiceNow platform, and a proven track record of successful implementations in complex environments., 1. Requirements Gathering: Collaborate with stakeholders to gather detailed requirements for telecommunications service management processes and workflows.

 2. Solution Design: Design comprehensive ServiceNow solutions that align with telecommunications industry best practices and meet the unique needs of the organization.
 3. Configuration and Customization: Configure and customize the ServiceNow platform to support telecommunications service management processes, including incident management, change management, asset management, and more.
 4. Integration: Integrate ServiceNow with existing telecommunications systems, applications, and databases to ensure seamless data flow and process automation.
 5. Testing and Quality Assurance: Develop and execute test plans to validate the functionality, performance, and reliability of ServiceNow telecommunications solutions.
 6. Training and Documentation: Provide training and create documentation for end-users, administrators, and support staff on how to effectively use and maintain ServiceNow telecommunications solutions.
 7. Deployment and Go-Live Support: Lead deployment activities and provide go-live support to ensure a smooth transition to the new ServiceNow telecommunications platform.
 8. Post-Implementation Optimization: Continuously monitor and optimize ServiceNow telecommunications solutions to improve efficiency, effectiveness, and user satisfaction.
 9. Stakeholder Management: Establish and maintain strong relationships with key stakeholders, including telecommunications service providers, internal departments, and senior leadership.
 10. Technical Leadership: Serve as a subject matter expert on telecommunications service management within the organization, providing guidance, expertise, and thought leadership.


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