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# 2nd Line Support Analyst

- **Company:** Lorien
- **Location:** Wakefield, UK
- **Salary:** £65,000.0 - £97,500.0
- **Contract:** Temporary contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Networking Basics, Virtual Local Area Networks, Wireless Networks, 64bit, Network Switches, MobiControl, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-support-analyst/57199985

## About the Role

* Strong teamworking skills
 * A positive attitude
 * A friendly and professional approach
 * Good problem-solving ability
 * The ability to work independently and use their own initiative

Technical Skills & Experience

Second-Line IT Support Experience

Candidates must be capable of supporting the following technologies and environments:

End-User Devices

 * Windows 11 desktop and laptop devices (64-bit)
 * HP T540 and HP T550 thin clients running Windows 10
 * Xerox printers
 * SATO label printers
 * Honeywell and Zebra Android devices
 * Microsoft Teams phones and video conferencing equipment
 * IT asset management processes

Networking

 * Good understanding of networking fundamentals
 * Ability to patch devices into network switches
 * Experience troubleshooting wired and wireless network connectivity issues
 * Understanding of VLAN concepts and functionality

Applications & Systems

 * Strong knowledge of ServiceNow (ticket management system)
 * Ability to troubleshoot and diagnose NiceLabel printing issues
 * Understanding of SOTI MobiControl

## Description

The successful contractors will initially complete a two-week induction period (08:00 - 16:00), which will include:

 * Site tours
 * System access setup
 * Hardware allocation
 * Training and onboarding activities


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