> Markdown version of [/jobs/ext/1946503-payment-operations-senior-analyst](https://www.wearedevelopers.com/jobs/ext/1946503-payment-operations-senior-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Payment Operations - Senior Analyst - **Company:** Crown Agents Bank - **Location:** UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Audit Trail, ISO 20022 Standard - **Published:** August 6, 2026 - **Apply:** https://www.totaljobs.com/job/operations-analyst/crown-agents-bank-job107800397 ## About the Role * Educated to A level standard or equivalent demonstrable experience within banking, payments or financial services operations. * Relevant payments, banking operations, SWIFT, compliance or financial services qualifications would be advantageous but are not essential. * Evidence of continued professional development in payments, operational risk, financial crime awareness, payment schemes or industry messaging standards would be beneficial. Experience * Minimum 3 years' experience within Banking Operations, preferably within Payment Operations. * Practical experience of processing, monitoring and investigating payments across relevant payment channels, including exception management, payment repairs and escalation handling. * Working knowledge of SWIFT payment messages and investigations, including MT1XX / MT2XX messages and ISO 20022 pacs.008 / pacs.009 message types. * Experience identifying non-STP drivers, performing root cause analysis and supporting actions to reduce manual intervention and improve straight-through processing. * Experience working with internal stakeholders to resolve payment issues and provide feedback on recurring trends or enhancement opportunities. * Good understanding of operational controls, reconciliations, audit trails and risk management standards within a regulated banking environment. ## Description The Payment Operations team is responsible for the accurate and timely processing, monitoring and control of the Bank's payment activity across relevant payment channels, ensuring transactions are completed in line with internal procedures, regulatory expectations, cut-off times and agreed service levels. The role holder will act as an experienced member of the team, supporting day-to-day payment processing, exception management, reconciliations, queue monitoring and operational controls. The role holder will be expected to apply strong technical knowledge of payments, SWIFT messaging and operational risk to ensure high-quality delivery, effective resolution of payment issues and continued focus on payment optimisation. The successful candidate will support the smooth running of payment operations, provide guidance to colleagues, contribute to process improvements and help ensure that payment activity is controlled, efficient and resilient. They will play an active role in identifying non-STP drivers, completing root cause analysis and using operational insight to reduce manual intervention, improve straight-through processing and strengthen the end-to-end payment journey. The role holder will work closely with Payment Investigations, Cash Management, Reconciliations, Technology, Product, Front Office and other business areas to support payment execution, resolve operational issues, strengthen controls and deliver improvements across the payment lifecycle, including providing structured feedback to Product on recurring issues, client impacts and opportunities for payment optimisation. Role responsibilities * Process, monitor and control payment activity across relevant channels, ensuring transactions are accurate, timely and completed within agreed cut-off times. * Review and interpret SWIFT MT and ISO 20022 messages to support payment processing, repairs, exception resolution and escalation. * Monitor payment queues, pending items, unmatched transactions and exceptions to ensure timely progression and effective issue resolution. * Investigate payment failures, non-STP items and operational queries, completing root cause analysis to identify trends, control gaps and improvement opportunities. * Perform payment-related control checks, reconciliations and validation activity in line with internal procedures, regulatory expectations and risk appetite. * Liaise with correspondent banks, clients, internal operations teams, Front Office, Compliance, Technology and Product to support payment execution and resolve issues. * Provide structured feedback on recurring issues, non-STP drivers, client impacts and enhancement opportunities to improve straight-through processing and operational efficiency. * Support new payment products, system changes, controls and process improvements, including testing, documentation and operational readiness activity. * Maintain accurate records, audit trails, procedures and supporting evidence in line with governance and control standards. * Support operational reporting and management information on payment volumes, exceptions, non-STP trends, controls and service level performance. * Share knowledge and guidance with colleagues, promoting consistent payment operations practice, risk awareness and continuous improvement. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Unleashing the power of AI to prevent financial crime](https://www.wearedevelopers.com/videos/1088-unleashing-the-power-of-ai-to-prevent-financial-crime) - [No Keys for the Robot: GitOps as the Control Plane for Autonomous Agents](https://www.wearedevelopers.com/videos/100095-no-keys-for-the-robot-gitops-as-the-control-plane-for-autonomous-agents) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)