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# First Level Support / IT Support

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Integration, Software Distribution
- **Published:** August 6, 2026
- **Apply:** https://www.adzuna.de/details/5829150489

## About the Role

* Abgeschlossene Berufsausbildung (Fachinformatiker für Systemintegration) oder eine vergleichbare Qualifikation

Idealerweise erste Berufserfahrung im IT-Support Bereich
Gute Kenntnisse im Windows-Umfeld
Sehr gute Deutsch- und Englisch Kenntnisse
Verständnis für technisches Know-How

## Description

* Erstellen, Bearbeiten und Lösen von Tickets in der First Line unter Einhaltung von definierten Prozessen und Service Level Agreements (SLAs)

Passwortresets und Useradministration nach Anleitung in oder an verschiedenen Systemen wie bspw. Exchange, Active Directory
Unterstützung der IT-Anwender im Hardware- und Softwareumfeld
Softwareverteilung
Annahme und Bearbeitung von eingehenden Anfragen


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