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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Engineer BI - **Company:** Jobboard Deutschland - **Location:** Ingelheim, Germany - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Adaptable Database Systems, Artificial Intelligence, Information Systems, Data Architecture, Information Engineering, Data Infrastructure, Extract Transform Load (ETL), Data Visualization, Decision Support Systems, Issue Tracking Systems, Data Intelligence, Pattern Recognition, Scrum Methodology, Release Management, Power BI, Tableau (Software), Delivery Pipeline, Large Language Models, Snowflake, Information Technology, Data Analytics, Azure Synapse Analytics, Looker Analytics, Databricks - **Published:** August 6, 2026 - **Apply:** https://www.jobboard-deutschland.de/job/7844451/data-engineer-data-warehouse-specialist-m-w-d-bei-cgm/ ## About the Role compliance Several years of hands-on experience in data engineering, analytics engineering, or data intelligence, with a clear focus on scalable data models, ETL/ELT processes, and production-grade data architectures An excellent academic background, preferably from a leading university, ideally in computer science, data science, information systems, statistics, or a comparable field of study Practical experience with modern data platforms such as Databricks, Snowflake, Azure Synapse, dbt, or comparable technologies in a production environment Strong BI and data visualization skills, plus the ability to independently develop dashboards and analyses in tools such as Power BI, Tableau, Looker, or similar platforms Solid understanding of core COO KPIs and the ability to derive clean, consistent, and cross-country comparable operational metrics from heterogeneous data sources Experience integrating CRM, ERP, ITSM, and ticketing systems, as well as confidence in using AI-driven analytics for pattern detection, anomaly detection, and data-driven decision support Mobile Work: Work flexibly from home two days a week and on-site three days a week At our in-house canteen in Koblenz, you'll find a daily selection of delicious and healthy meals, and our fully equipped gym offers weekly classes (online & on-site) We also offer corporate benefits, the option of a job bike, company pension schemes, and much more Apply now online with your meaningful application documents (including all certificates, salary expectations, and your earliest possible starting date). ## Description unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, early resolution rate, repeat contact rate, escalation rate, MTTR, billable utilisation, and on-time delivery Design and implementation of dashboards and reports for support, service delivery, and group IT - user-centric, action-oriented, and consistently focused on steering and decision-making Creation of clean, consistent data structures as the foundation for AI and automation solutions, as well as for robust management reporting Active use of LLMs and AI-driven analytics to detect patterns in support, incident, and telemetry data, surface anomalies, and enable natural-language access to operational datasets Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA ## Related Videos - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - 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