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# IT Systems Specialist - Client Management

- **Company:** Fraunhofer-Gesellschaft
- **Location:** Darmstadt, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Antivirus, Server Applications, Apple Mac Systems, Software Documentation, Linux, Azure Active Directory, Service Design, Software Deployment, Microsoft InTune, Information Technology, Matrix42
- **Published:** August 6, 2026
- **Apply:** https://jobs.fraunhofer.de/talentcommunity/apply/1423653233/?locale=en_US

## About the Role

* A degree, vocational qualification, or equivalent experience in information technology and professional experience
 * Proven experience in administering and securing modern client infrastructures based on Microsoft Intune, Microsoft Entra ID, and Microsoft Defender
 * Experience in the administration and support of Linux, Windows, and macOS operating systems, as well as client management solutions; experience with Matrix42 Empirum is highly desirable
 * Practical experience working in a service-oriented environment based on ITIL best practices
 * Experience implementing change management processes
 * Experience implementing service design processes
 * A resilient, self-motivated, and structured working style, combined with flexibility, strong teamwork skills, and excellent communication abilities

## Description

Optimize client management processes through automation and continuous improvement (70%)

 * Optimize client management processes by automating and improving software deployment, installation, and maintenance tasks, with a particular focus on the requirements of research and development (R&D) projects
 * Support application servers used by research departments, ensuring they meet the evolving needs of research and development projects
 * Configure and adapt client devices to accommodate changing project-specific requirements
 * Administer, maintain, and optimize the client infrastructure following its cloud migration, using Microsoft Intune, Microsoft Entra ID, and Microsoft Defender
 * Develop and maintain a knowledge base in assyst for incident management, including workarounds and solution proposals to accelerate incident resolution and support the IT Service Desk
 * Prepare and maintain technical documentation, including system documentation, user manuals, and online help

Provide first- and second-level support for Fraunhofer SIT client systems (30%)

 * Plan, configure, deploy, administer, and remotely support client systems
 * Advise and support users on software and hardware-related issues
 * Install and administer application servers
 * Troubleshoot and resolve application-related issues
 * Contribute to the development and optimization of standard workflows as well as the automation of IT services and self-service solutions in the areas of client management and service operations

What you contribute


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