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# Player Support Agent (German) - Remote

- **Company:** TransPerfect
- **Location:** Frankfurt am Main, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Video Game Development, Gsuite, Discord
- **Published:** August 6, 2026
- **Apply:** https://www.adzuna.de/details/5829889145

## About the Role

* A native or professional level of German with excellent oral and written skills.

 * Excellent interpersonal and organizational skills.

 * Advanced knowledge of Google Workspace.

 * Strong ability to multitask, prioritize, and work independently with minimal supervision.

 * Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.

 * Driven by a passion for video games.

## Description

* Processing 'Calls for Help' received from the community you are supporting.

 * Becoming familiarized with the games you support, so you can best resolve these 'Calls for Help'.

 * Remaining up to date with changes in workflows, policies and gameplay.

 * Becoming highly skilled in the use of various ticketing and social media platforms.

 * Getting creative in finding solutions encountered on a to day-to-day basis.

 * Assisting with reporting by tracking data on a form or spreadsheet.

 * Supporting your managers with ad-hoc tasks.

 * Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

 * Enforcing community rules and treating everyone fairly in the context of the game.

 * Reporting on any issues or trends found in the game.


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