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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L2 IT Support Specialist - **Company:** TEEMA - **Location:** Round Rock, TX, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $74,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Antivirus, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), IT Management, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Office365, Software Troubleshooting, Microsoft InTune, Documentation System, Information Technology - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df56b124aedc3d63 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Educational Background: An Associate or Bachelor's degree in IT, Computer Science, or a related field (or equivalent professional experience). * Proven Experience: 2-3 years of success in an IT support or helpdesk role, ideally within a multi-site or field-based environment. * Technical Proficiency: Strong working knowledge of Windows 10/11, Microsoft 365, and fundamental networking principles. * Organizational Skills: A self-motivated professional who can prioritize effectively and meet deadlines in a dynamic environment. * Communication Excellence: The ability to provide clear, jargon-free updates and follow through on commitments to ensure a superior user experience., * Advanced Toolkit: Previous experience with Intune, Entra ID (Azure AD), Microsoft Defender, and endpoint imaging. * Platform Familiarity: Exposure to ITSM platforms (such as ConnectWise) and documentation tools (like ITGlue). * Analytical Mindset: A proactive approach to identifying recurring problems and proposing creative, long-term solutions. Location and Work Type * Location: Primary on-site support at our main office, with remote support provided for all other regional locations. * Work Type: Full-time, Exempt. This role includes occasional travel for exciting projects, site rollouts, and high-level escalations. ## Description Are you a natural problem-solver who loves turning technical challenges into seamless user experiences? As our L2 IT Support Specialist, you will be the heartbeat of our technology support system. This is a high-impact, hands-on role where you serve as the primary expert for Tier 2 technical escalations, ensuring that our team members have the functional, secure, and reliable tools they need to excel. You won't just be fixing computers; you'll be an essential partner in our mission, driving digital excellence across multiple locations and empowering your colleagues through top-tier technical guidance and a customer-first mindset., * Expert Troubleshooting: Resolve sophisticated Tier 2 issues involving hardware, software, and the Microsoft 365 suite (Outlook, Teams, SharePoint) to keep our operations running smoothly. * Modern Device Management: Configure and deploy high-performance Windows laptops, desktops, and mobile devices using Intune and industry-leading security standards. * Automation & Innovation: Utilize PowerShell to automate routine tasks, standardize data collection, and create efficient remediation steps that save time and improve accuracy. * Network & Connectivity Mastery: Support the backbone of our digital workspace by troubleshooting LAN/Wi-Fi, VPN, DNS, and DHCP, ensuring every site stays connected. * Seamless Onboarding: Create an incredible "Day One" experience for new hires by managing account creation, hardware setup, and permissions through Entra ID (Azure AD). * Collaborative Partnership: Work closely with IT leadership, regional leads, and external vendors to implement office tech refreshes and exciting new rollout initiatives. * Security Stewardship: Safeguard our digital environment by monitoring endpoint compliance, managing Microsoft Defender, and supporting cybersecurity awareness campaigns. * Knowledge Leadership: Champion process excellence by maintaining detailed records in our ITSM platform and contributing to a robust internal knowledge base. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)