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# IT Support Specialist

- **Company:** Robert Half
- **Location:** Rockville, MD, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory
- **Published:** August 6, 2026
- **Apply:** https://dejobs.org/x/x/92C1990FA25E450B90B2CE6E22FC33EE/job/

## About the Role

* Experience providing help desk or desktop support in a detail-oriented IT environment.
 * Working knowledge of Active Directory for basic user account and access administration.
 * Proficiency supporting Microsoft Windows, including Windows 10 systems.
 * Ability to perform foundational troubleshooting across hardware, software, and end-user issues.
 * Experience handling and prioritizing service desk tickets in a structured support setting.
 * Strong communication skills with the ability to assist users clearly and effectively.
Technology Doesn't Change the World, People Do.®

## Description

We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach., * Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.

 * Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.
 * Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.
 * Administer routine Active Directory tasks such as account updates, password resets, and access support.
 * Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.
 * Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.
 * Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.


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