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# IT Field Service Technician

- **Company:** ElevaIT Solutions LLC
- **Location:** Tolleson, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Cisco Systems VPN Client, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Citrix Systems, Remote Access Technology, Remote Service Software, Connectivity Problems, Laptops, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.dice.com/job-detail/c8046b3d-fb2f-44d1-bbd7-adb21d4b302d

## About the Role

* Associates degree in IT or related field, or high school diploma with relevant IT certifications
 * 1 or more years of hardware support experience
 * 1 or more years of in person, customer facing IT support experience
 * Strong troubleshooting and communication skills
 * Ability to lift and move equipment up to 40 pounds

Preferred / Bonus

 * Experience managing tickets through ServiceNow
 * CompTIA ITF+, A+, Network+, Server+, Cloud+, or Mobility+ certifications
 * Experience with remote support tools such as LogMeIn
 * Experience with Cisco VPN and Citrix

## Description

This site is part of a large, established manufacturing operation with a strong presence in specialty materials and industrial production. This role supports the on site end user technology that keeps a busy production facility running, working across desktops, mobile devices, networking, and infrastructure. You'd be the hands on IT presence people at the site turn to every day.

Top 3 Skills

 * Desktop and hardware support (desktops, laptops, printers, mobile devices)
 * Active Directory administration
 * Network and VPN troubleshooting

What You'll Do

 * Provide on site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
 * Troubleshoot and resolve hardware, software, and network connectivity issues
 * Perform Active Directory administration tasks
 * Support Windows and Microsoft 365 environments
 * Troubleshoot VPN and remote access issues
 * Perform device imaging and deployment
 * Maintain asset inventory and documentation
 * Support printer and IP telephony systems
 * Coordinate hardware ordering and deployment
 * Manage and update tickets in a ticketing system


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