> Markdown version of [/jobs/ext/1949111-site-reliability-engineer-sre-production-support-engineer](https://www.wearedevelopers.com/jobs/ext/1949111-site-reliability-engineer-sre-production-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Site Reliability Engineer (SRE) / Production Support Engineer - **Company:** THE JUDGE GROUP, INC. - **Location:** Des Moines, IA, United States (Remote available) - **Experience:** Expert - **Salary:** $141,440.0 - $151,840.0 - **Contract:** Temporary contract - **Skills:** Java (Programming Language), .NET Framework, Artificial Intelligence, Application Performance Management, Systems Engineering, Command-Line Interface, Databases, Database Queries, Distributed Systems, Middleware, Monitoring of Systems, Log Analysis, Machine Learning, Microsoft SQL Server, MongoDB, Oracle (Applications), Reliability Engineering, Ansible, Standard Sql, Azure Machine Learning, Large Language Models, Grafana, HybridCloud, IBM UrbanCode Deploy, Data Analytics, Machine Learning Operations, Virtual Agents, Terraform, Splunk, Appdynamics, Jenkins, Artifactory - **Published:** August 6, 2026 - **Apply:** https://www.dice.com/job-detail/09ae923f-362a-4b61-aab6-cde8a31a922f ## About the Role * 8+ years of experience in Site Reliability Engineering, Production Support, Systems Engineering, or related technical roles. * Experience leading production support operations within large-scale enterprise environments. * Strong experience with ITIL-based incident, problem, and change management practices. * Hands-on experience with observability and monitoring technologies, including: + Grafana + Splunk + AppDynamics + BigPanda + Application Insights * Experience supporting distributed applications across on-premises, hybrid, and cloud platforms. * Strong troubleshooting skills using Unix/Linux command-line tools. * Experience supporting large-scale Java and/or .NET applications. * Experience with Oracle, MSSQL, MongoDB, or similar database technologies. * Experience working with CI/CD tools including Jenkins, Artifactory, UDeploy, and Terraform. * Experience implementing automation solutions using Ansible. * Strong SQL skills with the ability to analyze and troubleshoot application and database issues. Preferred Qualifications * Site Reliability Engineering (SRE) experience in a highly regulated industry such as banking, financial services, healthcare, or insurance. * Experience supporting AI/ML platforms and Large Language Model (LLM)-based systems. * Understanding of Agentic AI concepts, use cases, operational impacts, and efficiency improvements. * Experience building self-healing and autonomous operational solutions. * Strong knowledge of reliability engineering principles, including SLIs, SLOs, and error budgets. * Experience designing highly available and resilient systems. * Familiarity with modern observability practices, telemetry collection, and operational analytics. * Experience collaborating with offshore support teams. Preferred Attributes Google values candidates who: * Solve ambiguous and complex technical problems with a data-driven approach. * Demonstrate ownership and accountability for production systems. * Communicate effectively across technical and non-technical stakeholders. * Continuously improve processes through automation and operational excellence. * Have a passion for reliability, customer experience, and scalable engineering practices. * Mentor teams and drive adoption of modern SRE methodologies., * Site Reliability Engineering (SRE) * Production Support * ITIL * Observability Engineering * Grafana * Splunk * AppDynamics * BigPanda * Application Insights * Jenkins * Terraform * Artifactory * UDeploy * Ansible * SQL * MongoDB * Oracle * MSSQL * Java * .NET * Unix/Linux * Incident Management * Change Management * Agentic AI * AI/ML Operations * LLM Support * Automation & Self-Healing Systems Target Candidate: A senior SRE-minded engineer with strong production support expertise, hands-on observability experience, and a solid understanding of AI-enabled operational practices who can help elevate the team's reliability engineering capabilities. ## Description This role is ideal for an experienced Site Reliability Engineer (SRE) or Production Support Engineer who thrives in large-scale enterprise environments and enjoys improving reliability, observability, automation, and operational excellence. You will support critical customer-facing mortgage and home lending platforms, ensuring system stability, performance, and operational resilience. The role combines production support, incident management, observability engineering, automation, and emerging AI-enabled operational practices. You will partner with engineering, platform, infrastructure, and business teams to reduce operational risk, improve service reliability, and drive self-healing capabilities across complex technology ecosystems. What You'll Do * Lead L2/L3 production support activities for mission-critical applications and platforms. * Serve as a primary responder and coordinator for incident management, problem management, and change management activities using ITIL best practices. * Monitor the health and performance of applications, infrastructure, and services across hybrid cloud and on-premises environments. * Build, enhance, and maintain business observability dashboards using Grafana and related monitoring technologies. * Analyze logs, metrics, traces, and events using platforms such as Splunk, AppDynamics, BigPanda, and Application Insights. * Drive continuous improvement initiatives to reduce incidents, improve service availability, and optimize system performance. * Support reliability engineering efforts, including capacity planning, resiliency testing, operational readiness, and service-level objectives (SLOs). * Develop and maintain automation solutions using Ansible and related technologies to improve operational efficiency. * Support CI/CD pipelines and deployment processes using tools such as Jenkins, Artifactory, UDeploy, and Terraform. * Troubleshoot and resolve complex production issues involving Java, .NET, database, middleware, and infrastructure components. * Partner with development teams to implement resilient, scalable, and observable system designs. * Leverage knowledge of AI/ML, LLM, and Agentic AI technologies to identify operational efficiencies and innovative support solutions. * Participate in major incident reviews and contribute to root cause analysis and preventive action planning. * Support Oracle, MSSQL, and other enterprise database technologies through analysis and troubleshooting. ## Related Videos - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [The Road to MLOps: How Verivox Transitioned to AWS](https://www.wearedevelopers.com/videos/1050-the-road-to-mlops-how-verivox-transitioned-to-aws) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)