> Markdown version of [/jobs/ext/1949192-mfa-help-desk-system-administrator-with-security-clearance](https://www.wearedevelopers.com/jobs/ext/1949192-mfa-help-desk-system-administrator-with-security-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MFA Help Desk System Administrator with Security Clearance - **Company:** Caci Inc - **Location:** Howard County, MD, United States - **Experience:** Experienced - **Salary:** $86,600.0 - $181,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, Configuration Management, Cyber Security, Multi-Factor Authentication, Monitoring of Systems, Web Browsers, Identity and Access Management, NIPRNet, Public Key Infrastructure, Release Management, Windows Remote Assistance, Remote Desktop Services, RSA (Cryptosystem), Software Engineering, Systems Integration, Information Technology, Application Client, Servicenow - **Published:** August 6, 2026 - **Apply:** https://www.adzuna.com/details/5829393830 ## About the Role * Active TS/SCI clearance with a polygraph is required. * Minimum of three (3) years of relevant experience. * Bachelor's degree in a technical discipline is required or an additional four (4) years of experience (for a total of 7 years) may be substituted for a bachelor's degree. Desired: * Expertise with Windows Operating Systems. * Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations. * Knowledge of 90Meter SCM, CIW Applications, and Active Client software. * Proficiency with Remote Desktop sharing via Skype. * Strong understanding of computer security principles. ## Description Job Title: MFA Help Desk System Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: CACI as a Prime Contractor on MWIII Bridge. All positions in the Hanover, MD area. MWIII Bridge develops and supports Identity, Credential and Access Management (ICAM) capabilities for the enterprise and stand-alone deployment throughout the IC. Tasks include program management, mission support, software integration, software development, system engineering, migration, testing, documentation development, network and system monitoring, configuration control and release management. Responsibilities: As a System Administrator on the Multi-Factor Authentication (MFA) Help Desk. In this role, you will support enterprise security operations by issuing and maintaining RSA, SIPR, and NIPR tokens, resolving authentication issues, and delivering direct customer support. * Provide daily face-to-face support for walk-in services and remote assistance for a global user base. * Serve as the first point of contact for troubleshooting RSA Token and PKI certificate requests. * Manage the full lifecycle of MFA tokens (RSA, ALT, PKI), including issuance, maintenance, and returns. * Perform Limited Trust Agent (LTA) and Registration Authority (RA) duties for PKI certificates, including authorization, issuance, and revocation. * Use ITSM tools such as Service Now to track, manage, and escalate service tickets. * Interact with technical teams to accurately diagnose and report issues. * Develop and maintain SOPs, technical documentation, and IT knowledge base articles. * Gather and report metrics on token distribution and related service activities. * Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision. 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