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# Technical Support Specialist - Tier II

- **Company:** Remote IT Solutions, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Attached Storage (Server Appliance), Network Protocols, Remote Access Technology, Phishing, TCP/IP, Time Tracking Software, Wireless Access Point, Cyber Threat Analysis, Information Technology, Veeam, SentinelOne Expertise, User Accounts
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7b24224e54311aca

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, Required

 * 3+ years of experience in a client-facing IT support or managed services environment
 * Experience supporting 200+ end-users across multiple client environments
 * Strong troubleshooting and problem-solving skills with the ability to work independently
 * Hands-on experience with:
 * Active Directory
 * Microsoft Windows environments
 * Networking fundamentals (TCP/IP, DNS, DHCP)
 * Endpoint security platforms
 * Backup and recovery solutions
 * Excellent verbal and written communication skills
 * Strong organizational skills with attention to detail and follow-through
 * Ability to manage multiple priorities in a fast-paced environment
 * Professional, dependable, and customer-service oriented mindset

Preferred

 * Bachelor's degree in Information Technology, Computer Science, or related field
 * Experience in a Managed Service Provider (MSP) environment
 * Familiarity with:
 * DUO Mobile
 * VEEAM
 * AppRiver
 * SentinelOne
 * InfoSec IQ
 * Synology NAS
 * Outlook plugin administration

## Description

We are seeking a skilled and customer-focused Technical Support Specialist to join our growing remote support team. This role is ideal for a motivated IT professional who thrives in a fast-paced environment, enjoys troubleshooting complex technical issues, and values delivering exceptional client service., * Provide remote technical support via ticketing system, email, phone, and remote access tools

 * Troubleshoot and resolve hardware, software, networking, and configuration-related issues in a timely manner
 * Support and administer:
 * Microsoft Windows environments
 * Active Directory user accounts, permissions, and login scripts
 * TCP/IP, DNS, DHCP, VPN, and common networking protocols
 * Wireless Access Points, switches, printers, NAS devices, and mobile devices
 * Configure, manage, and troubleshoot:
 * Network Attached Storage solutions (e.g., Synology)
 * Endpoint protection and remediation tools including SentinelOne
 * Backup and disaster recovery solutions including VEEAM and NinjaOne
 * Email security and filtering platforms including AppRiver
 * Multi-factor authentication solutions such as DUO Mobile
 * Security awareness and phishing platforms including InfoSec IQ and Phish Notify
 * Perform Outlook plugin installation, configuration, and management
 * Generate and review Domain Reports and related system/security reporting
 * Assist with endpoint remediation, patching, and cybersecurity best practices
 * Document technical issues, resolutions, configurations, and procedures thoroughly and accurately
 * Meet established Service Level Agreements (SLAs) and maintain detailed daily time tracking
 * Collaborate effectively with internal teams, vendors, and clients on support requests and projects
 * Provide technical guidance and end-user education to clients and colleagues
 * Stay current with evolving technologies, cybersecurity trends, and industry best practices


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