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# Poly VTC Support Engineer/Associate

- **Company:** Intersources Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $23,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, VoIP, Configuration Management, Collaborative Software, Information Systems, H.323 Protocol, Session Initiation Protocols, Python (Programming Language), Microsoft Office Live Meeting, Microsoft Office, Cisco WebEx, Scripting, Computer Network Technologies, Software Troubleshooting, Information Technology, Cloud Migration
- **Published:** August 6, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/24457752#/jobs/24457752

## About the Role

* Bachelor's degree in computer science, Information Systems, or other related disciplines (or equivalent combination of education, experience, training, and technical certifications).
 * Minimum of 3+ years of related AV/IT experience required, including hardware and software troubleshooting skills; experience with Crestron, Polycom equipment, and Microsoft Teams rooms systems; and experience with virtual collaboration platforms such as Teams, WebEx, Zoom, and their various functionality.
 * Desirable: CCNA Certification, ITIL Certification, Crestron, Extron, Polycom, and Microsoft Certifications.
 * Experience in desktop operating systems - Mac and Windows operating systems.
 * Work may involve lifting, prolonged standing, and walking.

Skills and Experience:

 * Strong customer service skills and a high level of professionalism.
 * Very strong oral communication skills, good judgment, and discretion.
 * Strong analytical and problem-solving skills.
 * Ability to support IT components (Client & Mobile Hardware / Software), Windows, Android, and Office 365.
 * Experience of SIP, VoIP, H.323, and other similar network technology protocols from a hardware and network standpoint

## Description

* Experience with managing Digital Signage platform solutions (Omnivex Moxie)
 * Content development, layout design, custom scheduling, live meeting operations, etc.
 * Experience with Polycom Clariti & Poly Lens infrastructure management
 * Experience with Poly infrastructure on-prem to cloud migrations
 * Experience with Codex Encoder configuration management
 * Scripting experience is highly desired (python)Coordinate and assist with AV/IT equipment setup, breakdown, testing and operation of equipment for various hybrid events (virtual & onsite).
 * Meeting and coordinating with departments, hosts, and clients regarding technology needs and support for upcoming meetings/events. Specifically coordinating compatibility tests, dry runs, etc. for upcoming events.
 * Ensure AV/IT service quality during meeting through extensive testing prior to meetings, troubleshooting, adjusting video and audio levels, recording, and providing in-meeting support for high-profile internal and external meetings/events.
 * Provide second level support to the AV/IT collaboration team, troubleshoot video conference configuration, collaboration applications, virtual meetings, and conferencing quality issues.
 * Provides remote AV/IT support to staff, utilizing technologies such as Zoom, WebEx, MS Teams, etc.
 * Conduct staff training on the use of new and existing AV/IT technologies. Minimum Qualifications


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