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# IT Service Technician in Charleston

- **Company:** Energy Jobline
- **Location:** Charleston, SC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Private Networks, Computer Maintenance, Information Security Management System, Peripherals, Network Support
- **Published:** August 6, 2026
- **Apply:** https://www.energyjobline.com/job/it-service-technician-charleston-31374771

## About the Role

Degree: Entry level - High school diploma or GED required. 0-1 years of related work experience. Certifications are a plus., Must be self-directed to accomplish goals but function as part of a team; willingness to interact/work with people of diverse cultures, races, and/or ., Motor vehicle record check(s) required for company vehicle. Must pass back ground check and drug screening. A valid driver's license is required.

## Description

JOB PURPOSE: Provide customer/internal support for desktop/server/network, software, hardware and peripherals. Answer questions or resolve computer problems for clients in person, via telephone or from a remote location., · Handle a high volume of incoming calls from customers and performing initial trouble shooting

· Desktop/server/network support, application, printing, network and application password changes

· Maintain accurate ticket creation and resolution in company Help Desk System (Connectwise)

· Update Helpdesk knowledge base with proven resolutions

· Customer prioritization and communication regarding problem resolution strategy and scheduled completion

· Escalate tickets to appropriate second level support as required

· General Computer maintenance

· Monitor Customer computer/network environments

· Monitor internal network/systems

· Proactive approach to identifying operational improvements

· Adhere to safety policy/procedures

· Flexibility in schedule to provide coverage to include days, nights, weekends and holidays

· Comply with the requirements of applicable certifications, legal and regulatory requirements, standards, and the Information Security Management System

ADDITIONAL RESPONSIBILITIES:

· Special project coordination assigned by management

· Cross train with other IT associates

· General housekeeping duties

· Overtime as required

· Other duties as assigned


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