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# Principal Technical Support Engineer (Miami, FL)

- **Company:** NetScout Systems, Inc.
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Complex Networks, Databases, Linux, Knowledge Management, Network Security, Network Administration, NetScout, Information Technology, Hardware Infrastructure, Cisco, Vmware
- **Published:** August 6, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17835746?backUrl=%2Fcareer%2F17835746%2FPrincipal-Technical-Support-Engineer-Miami-Fl-Florida-Orlando

## About the Role

* Collaborate with customers to troubleshoot and resolve complex network and product related issues
 * Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
 * Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
 * Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
 * Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.

Preferred Qualification/Skills:

 * Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
 * 7+ years in network management supporting external enterprise customers
 * 2+ years in high touch or managed customer support environment
 * Proven expertise in customer relationship and management
 * Experience in enterprise or service provider network management environments preferred.
 * Experience working onsite at customer locations and cooperatively with HQ teams
 * Demonstrated ability to identify and resolve complex network and systems issues
 * Cisco Certification (CCNA minimum, CCNP preferred)
 * Linux Certification (RHCSA or equivalent)
 * Knowledge of Windows and Linux operating system environments
 * Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
 * Strong attention to detail and the ability to manage multiple tasks simultaneously.
 * Ability to travel up to 25%
 * Project Management Certification (PMP) is preferred
 * VMware Certification is a preferred
 * Dell DOSD (Onsite Server Hardware Support) Certification is preferred, Bachelors (or equivalent work experience)
Job Type
Full-Time
Location
US-Florida (FL)
Preferred Language
English



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