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# IT Support Associate II

- **Company:** Amazon.com, Inc.
- **Location:** Tracy, CA, United States
- **Salary:** $48,880.0 - $78,499.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Network+, Linux, Red Hat Enterprise Linux, Information Technology, Cisco
- **Published:** August 6, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10493403/it-support-associate-ii

## About the Role

Experience troubleshooting integrated and interdependent computer systems

 - Experience in a dynamic environment with a high degree of customer service
 - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

 - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

## Description

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon., Responsibilities include, but are not limited to

 - Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
 - Handles support requests and procedures across the network
 - Assist in training new hires
 - Continuous learning of new technologies
 - Ability to support customers from multiple buildings in the area, as well as remote customers
 - Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation


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