> Markdown version of [/jobs/ext/1950486-help-desk-analyst-ii](https://www.wearedevelopers.com/jobs/ext/1950486-help-desk-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst II - **Company:** Robert Half - **Location:** Westford, MA, United States - **Experience:** Experienced - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Adobe Creative Cloud, Apple Mac Systems, Business Software, Software as a Service, Configuration Management, Computer Equipment, Slack, Gsuite - **Published:** August 6, 2026 - **Apply:** https://dejobs.org/x/x/12275A2F587F48BABE41B154F5BF5A25/job/ ## About the Role Requirements * At least 3 years of hands-on IT support experience in a detail-focused environment. * Working knowledge of both macOS and Windows operating systems, including device troubleshooting and user support. * Experience supporting SaaS platforms such as Microsoft 365, Zoom, Slack, Adobe Creative Cloud, and Google Workspace. * Familiarity with computer hardware, Apple devices, configuration management, and end-user device deployments. * Strong analytical thinking and problem-solving skills with careful attention to detail. * Clear verbal and written communication skills with the ability to explain technical concepts to non-technical users. * Ability to work independently as well as collaboratively within a team-based support setting. * Valid driver's license and ability to work onsite on a part-time schedule of approximately 24 hours per week. Technology Doesn't Change the World, People Do.® ## Description We are looking for a service-oriented Help Desk Analyst II to provide high-touch technical support for employees across the organization. This long-term contract to hire opportunity is ideal for someone who combines strong troubleshooting ability with a detail-oriented, client-focused approach in an onsite environment. The person in this role will support both everyday IT needs and device readiness while helping users stay productive with core business applications. Responsibilities: * Deliver front-line technical assistance for macOS and Windows devices, resolving hardware, software, and access-related issues in a timely manner. * Prepare, configure, and deploy laptops, desktops, and peripheral equipment for new and existing users. * Coordinate device refresh activities, including staging, upgrades, and readiness checks to ensure smooth rollouts. * Support and troubleshoot business applications such as Microsoft 365, Zoom, Slack, Adobe Creative Cloud, and Google Workspace. * Maintain accurate records of IT equipment, assignments, and inventory status to improve asset visibility. * Communicate technical issues and solutions clearly to employees at all levels, including senior leadership, with clarity and consistency. * Build positive working relationships through responsive service and consistent follow-through on support requests. * Manage multiple priorities effectively while keeping documentation organized and support tasks on schedule. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)