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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Federal Cloud Services Engineer - Secret Security Clearance Required - Hybrid (On-site) - **Company:** Hewlett-Packard Enterprise - **Location:** Salt Lake City, UT, United States (Remote available) - **Experience:** Expert - **Salary:** $105,500.0 - $243,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Border Gateway Protocol, Cloud Computing, Configuration Management, CompTIA Security+, System Configuration, Linux, DevOps, VMware ESX Servers, Python (Programming Language), Kernel-Based Virtual Machine, Routing, OpenShift, Performance Tuning, Windows PowerShell, Cloud Services, Ansible, Storage Virtualization, Systems Integration, Virtual Machines, Virtualization Technology, VMware VSphere, Network Routing, Scripting, Multi-Cloud, HybridCloud, Firewalls (Computer Science), Juniper, Git, Containerization, Kubernetes, Infrastructure Automation Frameworks, Information Technology, SDN Network, Rancher, Puppet, Network Server, Docker, Jenkins, Servicenow, Vmware - **Published:** August 6, 2026 - **Apply:** https://hpe.wd5.myworkdayjobs.com/Jobsathpe/job/All-Oklahoma-United-States-of-America/Federal-Cloud-Services-Engineer---Secret-Security-Clearance-Required---Hybrid--On-site-_1210388-1 ## About the Role + DD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc) * One or more of the following preferred: + AWS Certified Solution Architect + Microsoft Certified Azure Solution Architect + Google Certified Professional Cloud Architect + VMware Certified Professional * OS Level certifications are a plus * Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired. Knowledge and Skills: * To excel in this role, candidates must have 6+ years of hands-on experience in IT systems, cloud services, and technical troubleshooting. Applicants should demonstrate advanced expertise in at least two of the following core technology areas, along with familiarity across several others: Backup and Recovery Solutions: * Expertise in configuring, managing, and troubleshooting backup and disaster recovery tools. * Preferred technologies include Cohesity, Zerto, and VMware DRS. Experience with storage solutions like Alletra MP is highly desirable. Operating Systems: * In-depth knowledge of both Linux and Windows operating systems, including installation, configuration, administration, and performance tuning. * Experience with Operating system-level security hardening and compliance frameworks is a plus. Containerization and Orchestration: * Hands-on experience with modern container platforms such as OpenShift, Kubernetes (K8s), and Docker. * Proficiency in designing, deploying, and managing containerized applications in production environments. Experience with Rancher for orchestration is a bonus. Automation and Configuration Management: * Strong background in automating infrastructure tasks using tools like Ansible, Chef, or Puppet. * Experience in developing and managing Infrastructure-as-Code (IaC) to improve scalability and reliability. Virtualization Technologies: * Extensive knowledge of VMware technologies, including vSAN, vSphere, and ESXi. * Experience with virtual machine lifecycle management and migrating workloads across hybrid environments. * Proficiency in KVM (Kernel-based Virtual Machine) for managing Linux-based virtualized environments, including setup, administration, and performance optimization. Cloud Management and Orchestration: * Expertise with cloud management platforms like Morpheus for provisioning, governance, and automation of cloud resources. * Familiarity with multi-cloud and hybrid-cloud architectures is advantageous. IT Service Management (ITSM): * Strong understanding of ITSM frameworks, with proficiency in using tools like ServiceNow to manage incidents, changes, and problem tickets. * Experience in creating automated workflows and integrations within ITSM platforms. Networking and Software-Defined Networking (SDN): * Deep understanding of SDN concepts, including the configuration and troubleshooting of solutions like VMware NSX, Juniper SRX, Aruba CX and BGP routing. * Familiarity with network routing, switching, and firewalls in hybrid cloud environments. Preferred Additional Skills: * Experience integrating the above technologies into secure environments following DoD standards and compliance requirements. * Proficiency in scripting languages (e.g., Python, PowerShell) to support automation and advanced troubleshooting tasks. * Understanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git. ## Description Works with a team to solve technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services. Typical tasks may include incident & problem resolution, and change, performance & capacity management. * US Citizenship Required * Clearance Required: Secret * Flexible Hybrid Role with requirement to work onsite at customer location as necessary, employees will be expected to be on-site 25% or more, Customer Support and Troubleshooting: * Incident Management: Responding to customer support tickets and incidents related to cloud services. Troubleshooting technical issues and providing timely resolutions. * Problem Diagnosis: Analyzing customer configurations, logs, and metrics to identify root causes of problems and provide effective solutions. * Technical Guidance: Providing expert technical guidance to customers on best practices, configurations, and troubleshooting techniques for cloud services. * Case Management: Managing customer support cases through their lifecycle, ensuring timely communication and resolution. * Escalation Management: Escalating complex technical issues to higher-level support teams or engineering as needed. Product Knowledge and Expertise: * Deep Product Knowledge: Maintaining in-depth knowledge of the cloud provider's services, features, and functionalities. Staying up-to-date with new releases and updates. * Cross-Service Expertise: Developing expertise across multiple cloud services to effectively support diverse customer use cases. * Documentation and Knowledge Base: Contributing to internal and external documentation, knowledge bases, and troubleshooting guides. Communication and Customer Interaction: * Excellent Communication: Communicating clearly and effectively with customers via phone, email, chat, and other channels. Maintaining a professional and empathetic demeanor. * Customer Advocacy: Acting as a customer advocate within the organization, ensuring customer needs are met and feedback is addressed. Collaboration and Internal Processes: * Collaboration with Internal Teams: Collaborate with engineering, product management, and other internal team to deliver a defined solution to an HPE Customer and resolve complex issues. * Process Improvement: Identifying opportunities to improve support processes, tools, and documentation. * Mentoring and Training: Mentoring and training junior support engineers on technical skills and customer service best practices. ## Related Videos - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)