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# Customer Experience Liaison (Finance & Services)

- **Company:** Express Employment International
- **Location:** Wilmington, DE, United States
- **Contract:** Permanent contract
- **Skills:** LiveChat, Office Suite
- **Published:** August 6, 2026
- **Apply:** https://www.careerjet.com/job/us9f26826b1061e7fb15360c1b464394ad/eaa

## About the Role

* Previous customer service experience (non-negotiable).
 * Clear, professional communication skills-spoken and written.
 * Ability to thrive independently and on a team in a rapid environment.
 * Proficiency with office software/tech tools to manage interactions.
 * Positive attitude and a service-first mindset.

Nice-to-haves

 * Experience in a finance or tax setting.
 * Bilingual or multilingual skills (highly encouraged).

Your strengths in action

 * Customer Service (core proficiency)

Ready to elevate customer experiences, one conversation at a time? Apply and help us build trust with every interaction.

## Description

We're looking for a Customer Experience Liaison to represent our client across phone, email, and chat. If you enjoy fast-paced teamwork, clear communication, and the satisfaction of solving problems the right way, this is for you.
You will

 * Respond promptly and courteously via phone, email, and live chat.
 * Explain products and services with accuracy so customers can decide with confidence.
 * Place follow-up calls to gather feedback and introduce relevant new offerings.
 * Capture every interaction in our office management system with detailed notes.
 * Collaborate with teammates to untangle complex cases and improve processes.
 * Maintain strong phone etiquette while navigating high call volume.
 * Identify and recommend helpful add-ons or alternatives aligned to customer needs.


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