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# Helpdesk Analyst

- **Company:** Robert Half
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, JIRA, Microsoft Azure, Microsoft Outlook, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, Single Sign-On, Office365, HybridCloud, Microsoft InTune, Deployment Automation, Zendesk, User Administration, Servicenow, User Accounts
- **Published:** August 6, 2026
- **Apply:** https://dejobs.org/x/x/D0DC799ECBAF4DB59CD61C55B3587006/job/

## About the Role

* 2+ years of IT Help Desk, Desktop Support, or Service Desk experience.
 * Experience supporting Microsoft 365 in an enterprise environment.
 * Experience with Azure AD / Microsoft Entra ID user administration.
 * Knowledge of:
 * Windows 10/11
 * Active Directory
 * Exchange Online
 * Teams
 * SharePoint
 * OneDrive
 * Experience troubleshooting:
 * VPN connectivity
 * Printers
 * Network access
 * Mobile devices
 * Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
 * Strong customer service and communication skills., * Experience with Microsoft Intune and Autopilot.
 * Azure Fundamentals (AZ-900) certification.
 * Microsoft 365 Fundamentals (MS-900) certification.
 * Experience supporting hybrid cloud environments.
 * PowerShell knowledge for basic administration and automation.

Technical Environment

 * Microsoft 365
 * Azure / Microsoft Entra ID
 * Active Directory
 * Intune
 * Exchange Online
 * Teams
 * SharePoint Online
 * OneDrive
 * Windows 10/11
 * ServiceNow
 * VPN Technologies
Technology Doesn't Change the World, People Do.®

## Description

We are seeking an experienced IT Help Desk Analyst to provide technical support for end users across a Microsoft-centric environment. The ideal candidate will have strong experience supporting Microsoft 365, Azure/Entra ID, Windows desktops, and common end-user technologies while delivering exceptional customer service., * Serve as the primary point of contact for IT support requests via phone, email, chat, and ticketing system.

 * Troubleshoot and resolve hardware, software, network, and connectivity issues.
 * Support and administer Microsoft 365 applications including:
 * Outlook
 * Teams
 * OneDrive
 * SharePoint
 * Exchange Online
 * Manage user accounts, passwords, and permissions in:
 * Active Directory
 * Azure AD / Microsoft Entra ID
 * Configure and troubleshoot Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
 * Provision, deploy, and support laptops, desktops, mobile devices, and peripherals.
 * Assist with onboarding and offboarding activities, including account creation and device setup.
 * Support endpoint management tools such as Microsoft Intune and Autopilot.
 * Document incidents, resolutions, and procedures within the ticketing system.
 * Escalate complex issues to infrastructure, security, or engineering teams as appropriate.
 * Ensure compliance with IT security policies and best practices.


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