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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L2 Data Center Technician - **Company:** NTT DATA, Inc. - **Location:** Colorado City, TX, United States - **Experience:** Experienced - **Salary:** $72,800.0 - **Contract:** Temporary contract - **Skills:** Data Centers, NetApp Applications, Network Connections, Cisco Nexus Switches, Data Center Networking, Storage Technologies, Information Technology, Cisco - **Published:** August 6, 2026 - **Apply:** https://www.dice.com/job-detail/cc0c36b1-0729-4606-8139-c8c140ea416d ## About the Role * Good communicate skills, both verbal and written. * Ability to plan activities and projects well in advance and take into account possible changing circumstances. * Ability to maintain a positive outlook at work. * Ability to work well in a pressurized environment. * Ability to work hard and put in longer hours when it is necessary. * Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. * Ability to adapt to changing circumstances. * Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: * Bachelor''s degree or equivalent in Information Technology or Computing or related field. * Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc. Required experience: * 3+ years of experience in building, deploying and supporting data center networking infrastructure. * Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies. ## Description * Lead MAC operations and ensure compliance with cabling and racking standards. * Run copper and fiber cabling, including labeling and documenting connections. * Independently perform racking, stacking, and structured cabling for new deployments. * Troubleshoot network connectivity and hardware issues, including fiber diagnostics. * Coordinate with vendors and internal teams to support infrastructure upgrades., * Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. * Ensures that any software that is part of the solution is installed and configured according to client requirements. * Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. * Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. * Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. * Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time. * Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. * Ensures the efficient and comprehensive resolution of incidents and requests. * Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. * Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. * Provides second line remote and onsite technical support to clients. * Provides second line field engineering services to clients. * Reports and escalates issues to 3rd party vendors if necessary. * Follows the required handover procedures for shift changes to ensure service continuity. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)