> Markdown version of [/jobs/ext/1952073-desktop-field-support-technician](https://www.wearedevelopers.com/jobs/ext/1952073-desktop-field-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop / Field Support Technician - **Company:** CYNET SYSTEMS INC. - **Location:** Malden, MA, United States - **Experience:** Expert - **Salary:** $37,440.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Desktop Computing, HP Thin Clients, Issue Tracking Systems, Key Management, Microsoft Office, Software Engineering, Microsoft InTune, Information Technology, Laptops, Servicenow - **Published:** August 6, 2026 - **Apply:** https://www.dice.com/job-detail/4fa600aa-1b61-4f50-89e4-d4019619ae79 ## About the Role * 7+ years of experience in Desktop Support and Field Support. * Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphones, etc. * Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications. * Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts. * Basic known workings of LAN technologies and hardware. * Ability to support technically video conferencing equipment. ## Description * Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. * Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity. * Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement. * Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, user-facing updates. * To provide infrastructure administration functions. * Providing on-site cover as part of a shift arrangement. * Support inline with contracted business working hours. * Provide site support in remote offices when required. * Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities. * Taking ownership of issues through to resolution on all appropriate requests. * Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information. * Ensuring regular customer interaction to adhere with update SLAs and high levels of customer service. * Providing daily ticket updates to ensure users are fully updated on updates. * Move equipment associated with service requests, inline with health and safety guidelines. * Performing asset inventory activities as needed. * End user training and guidance on the use of hardware and software. * Recommends and/or performs upgrades to end user devices. * This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork. * Performs other duties as assigned. ## Related Videos - [This Machine Ends Data Breaches](https://www.wearedevelopers.com/videos/574-this-machine-ends-data-breaches) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)