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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hybrid L3 Product Support Specialist For Enterprise Saas - **Company:** Abacum - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Excel, ARM Architecture, Software as a Service, Zapier - **Published:** August 6, 2026 - **Apply:** https://www.buscojobs.com.es/hybrid-l-3-product-support-specialist-for-enterprise-saas-en-madrid-ID-365732063 ## About the Role Role OverviewAs a Product Support Specialist, you will act as a trusted advisor to our customers, helping them unlock the full potential of our FP&A platform while supporting their financial digital transformation. You will combine technical expertise, financial knowledge, and strong communication skills to resolve complex issues and continuously improve the customer experience.What You'll DoCustomer Support & AdvisoryServe as the primary point of contact for customers, guiding them in maximizing the value of our platform.Provide high-quality support via email and live calls, ensuring timely and effective issue resolution.Deliver user guidance and training on best practices, new features, and troubleshooting processes.Support customers across different industries, understanding their unique financial strategies and transformation journeys.Technical Problem SolvingDiagnose complex technical and data-related issues within our FP&A software.Analyze financial models and datasets to identify root causes and propose solutions.Manage and prioritize support tickets to ensure responsiveness and customer satisfaction.Cross-Functional CollaborationPartner closely with Engineering to investigate and resolve software bugs.Collaborate with Product to share feedback and contribute to continuous product improvement.Work alongside global team members to support an international customer base.What We're Looking ForExperience2+ years of experience in:Technical support (preferably in SaaS), and/orApplication support roles, and/orFP&A, financial modeling, or related finance roles (typically with an academic background in Economics, Business, Finance, Accounting, or related fields). Skills & CompetenciesStrong analytical and problem-solving skills.Strong proficiency in Excel - proficiency in BI tools is a huge bonusExcellent written and verbal communication skills in English and Spanish.Ability to explain complex technical and financial concepts clearly.Empathetic, patient, and customer-focused mindset.Comfortable working in a fast-paced, global environment as part of an international team.BenefitsCompetitive compensation including equity packageCompetitive vacation policyMedical InsuranceL&D budgetAccess to Meditopia (wellbeing platform)Language courses (English / Spanish)Our ValuesCustomer Obsession:We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.Audacious Ambition:We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.Good People:We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day.Tough Love:We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. #J-*****-Ljbffr ## Description About AbacumAbacum is the leadingBusiness Planning solution for finance teams to drive performance.By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.Founded in **** by two former CFOs, we've grown into a global team of100+ peopleacross30+ nationalities.Headquartered inNew York, we have offices in Toronto and Barcelona.We're trusted by industry leaders such asDish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.We have raised over $100m, closing in June **** our$60M Series B, led by Scale Venture Partners, with the strong participation ofCathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.Our mission is ambitious and we can't do it alone -join Abacum as we build the future of Business Planning!Role OverviewAs a Product Support Specialist, you will act as a trusted advisor to our customers, helping them unlock the full potential of our FP&A platform while supporting their financial digital transformation.You will combine technical expertise, financial knowledge, and strong communication skills to resolve complex issues and continuously improve the customer experience.What You'll DoCustomer Support & AdvisoryServe as the primary point of contact for customers, guiding them in maximizing the value of our platform.Provide high-quality support via email and live calls, ensuring timely and effective issue resolution.Deliver user guidance and training on best practices, new features, and troubleshooting processes.Support customers across different industries, understanding their unique financial strategies and transformation journeys.Technical Problem SolvingDiagnose complex technical and data-related issues within our FP&A software.Analyze financial models and datasets to identify root causes and propose solutions.Manage and prioritize support tickets to ensure responsiveness and customer satisfaction.Cross-Functional CollaborationPartner closely with Engineering to investigate and resolve software bugs.Collaborate with Product to share feedback and contribute to continuous product improvement.Work alongside global team members to support an international customer base.What We're Looking ForExperience2+ years of experience in:Technical support (preferably in SaaS), and/orApplication support roles, and/orFP&A, financial modeling, or related finance roles (typically with an academic background in Economics, Business, Finance, Accounting, or related fields).Skills & CompetenciesStrong analytical and problem-solving skills.Strong proficiency in Excel - proficiency in BI tools is a huge bonusExcellent written and verbal communication skills in English and Spanish.Ability to explain complex technical and financial concepts clearly.Empathetic, patient, and customer-focused mindset.Comfortable working in a fast-paced, global environment as part of an international team.BenefitsCompetitive compensation including equity packageCompetitive vacation policyMedical InsuranceL&D budgetAccess to Meditopia (wellbeing platform)Language courses (English / Spanish)Our ValuesCustomer Obsession:We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.Audacious Ambition:We dream big and embrace discomfort.We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.Good People:We are self-reflective and praise diversity of thought.We don't justify the end with the means and know where to draw the line.We have fun every day.Tough Love:We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.#J-*****-Ljbffr ## Related Videos - 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