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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Custom Truck - **Location:** Kansas City, MO, United States - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook, Local Area Networks, Microsoft Office, Microsoft PowerPoint, Wide Area Networks, Computer Equipment, Information Technology - **Published:** August 6, 2026 - **Apply:** https://www.juju.com/job/00000000glvlz4 ## About the Role + Punctuality + Flexibility + Excellent telephone etiquette + Collaboration skills + Exceptional drive + Excellent verbal communications skills + Able to work with minimum supervision + Able to multi-task + Strong knowledge of MS Office (Word, Excel, Outlook) + Ethical Conduct + Technical Capacity + Time Management + Organizational Skills + Problem Solving/Analysis + Discretion + Thoroughness + Initiative + Abides by all laws, regulations, policies, work procedures and instructions + Professional appearance + Business casual + Abides by all safety rules, and, if applicable, uses appropriate safety equipment in designated areas **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must possess a strong work ethic. + Ability to work well with others. + Able to finish tasks/projects in a timely manner. + Highly organized, detail-oriented, delivering accurate and polished work. EDUCATION and/or EXPERIENCE At least one year of related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Excellent listening and communications skills. Ability to speak effectively both one-on-one and before groups of customers or employees. Ability to read and interpret documents. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS Good with basic math. Must possess the ability to make mathematical computations with accuracy. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to multi-task and establish priorities. Ability to coordinate a number of complex tasks simultaneously while working under pressure to meet deadlines. Ability to maintain positive and flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines. Ability to maintain organization in a changing environment. Ability to determine proper course of action to resolve escalated customer service issues. Ability to create momentum and foster positive organizational change. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. OTHER SKILLS AND ABILITIES Skilled in PC usage and associated software including Microsoft Office (Word, Excel, Access, and PowerPoint). Excellent planning, organizational skills and priority setting skills. Well-developed interpersonal and communications skills. Professional appearance and manner, business casual. Ability to learn new software to compliment this function. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. ## Description + Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. + Respond to queries either in person, via ticking system or over the phone. + Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. + Perform remote troubleshooting through diagnostic techniques and pertinent questions. + Walk customer through problem-solving process. + Install, modify, and repair computer hardware and software. + Provide accurate information on IT products or services. + Direct unresolved issues to the next level of support personnel. + Create knowledge base documentation on process. + Follow-up and update customer status and information. + Pass on any feedback or suggestions by customers to the appropriate internal team. + Identify and suggest possible improvements on procedures. + Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [You’re a great coder? 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