> Markdown version of [/jobs/ext/1953255-it-technical-support-i](https://www.wearedevelopers.com/jobs/ext/1953255-it-technical-support-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support I - **Company:** Austal Usa, LLC - **Location:** Washington, DC, United States - **Experience:** Starter - **Salary:** $123,601.0 - $146,152.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Microsoft Operating Systems, Network Connections, Print Servers, TCP/IP, Tablet Computers - **Published:** August 6, 2026 - **Apply:** https://www.jofdav.com/jobs/59111856-it-technical-support-i ## About the Role * High School Diploma or equivalent required * Minimum 1-3 years Helpdesk experience and systems support required. * Basic experience working with and troubleshooting Microsoft OS, Active Directory and MS Office suites required. * Basic experience working with and troubleshooting mobile devices (Apple iOS) * Basic network knowledge and troubleshooting understanding of DNS, DHCP and TCP/IP. * Ability to troubleshoot and repair issues in a timely fashion. * Ability to prioritize work flows. * A+ or N+ certifications preferred. * Excellent organizational skills and ability to work independently or on a team. PHYSICAL REQUIREMENTS: * Must have the ability to bend, squat, stoop, crawl, and kneel. * Lift/ push/ pull 50lbs to 75 lbs. on an occasional basis * Lift/ push/ pull up to 20 lbs. on a frequent basis * Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps)., Candidates must meet the following employment eligibility guidelines to be eligible for employment with Austal USA: * 18 years of age or older at time of application. * Able to provide proof of US Person Status * Willing to submit to a drug screen * Willing to submit to a background check * No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date * No felony convictions of Drug crimes within three years from disposition date ## Description * Responds to phone calls, email, chat and or web Helpdesk tickets to provide basic Installation, setup and troubleshooting of issues including: Workstations, printers, cellular phones and tablets, business systems passwords, email, standard windows applications, MS Office applications, internet access, network connectivity and other business systems that support critical business needs. * Communicate daily ticket status to end users. * Configure and install workstations, network printing devices, peripherals, and software. * Maintains Helpdesk documentation. * Document Helpdesk ticket repairs and resolutions upon closure. * Use remote control tools to provide remote end user assistance. * Work Helpdesk tickets in accordance with approved work flows, IT policies and procedures. * On-Call rotation, after hours support as needed. * Assign precedence to high priority items to conform with service level agreements. * Offer courteous and responsive customer support to end users. * Perform research and problem resolution using knowledge base and best practices. * Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing. * Various tasks may be assigned outside of the authorities/responsibilities listed on this job description., DISCRETION EXERCISED: Work within Austal USA Standards at the direction of the Service Desk Manager ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)