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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cisco Certified Network Associate - **Company:** CareerCircle - **Location:** Lowell, AR, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Cisco IOS, CompTIA Network+, CompTIA Security+, Linux, Desktop Virtualization, Issue Tracking Systems, Networking Hardware, Network Security, Microsoft Office, Windows Servers, Networking Cables, Network Switches, Network Routers, Information Technology, Cisco - **Published:** August 6, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ar/lowell/6a6cf946-ef68-4c94-bb63-a50845efd806 ## About the Role Research Energetic Cisco IOS Operations Leadership Negotiation Multitasking Phone Support Accountability Issue Tracking Detail Oriented Self-Motivation Professionalism Windows Servers Problem Solving Confidentiality Customer Service Help Desk Support Business Valuation Conflict Resolution IT Service Management Full Stack Development Artificial Intelligence Business Transformation De-escalation Techniques Verbal Communication Skills Customer Relationship Management Troubleshooting (Problem Solving), We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees., Help desk support, Troubleshooting, Customer service, Service desk, Phone support, Ticketing system, Technical support, Help desk experience: 1-3 years (Preferred). CCNA certification preferred. Strong written and verbal communication skills. Expertise in Cisco IOS, Linux, and Windows Server operating systems. Experience with multitasking in a high-energy environment., Energetic Cisco IOS Operations Leadership Negotiation Multitasking Phone Support Accountability Issue Tracking Detail Oriented Self-Motivation Professionalism Windows Servers Problem Solving Confidentiality Customer Service Help Desk Support Business Valuation Conflict Resolution IT Service Management Full Stack Development Artificial Intelligence Business Transformation De-escalation Techniques Verbal Communication Skills Customer Relationship Management Troubleshooting (Problem Solving) +0, Coordinating Phone Support Detail Oriented Self-Motivation Problem Solving Wireless Router Customer Service Microsoft Office Network Switches CompTIA Network+ Network Security Technical Support Help Desk Support CompTIA Security+ Networking Cables Project Management Peripheral Devices Business Valuation Structured Cabling Networking Hardware Technical Assistance Project Documentation Full Stack Development Desktop Virtualization Artificial Intelligence Wireless Communications Business Transformation Verbal Communication Skills Troubleshooting (Problem Solving) Cisco Certified Network Associate +0 ## Description Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact. Keep customers informed of the progress of their queries. Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution. Excellent attention to detail and follow-through. Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting. Prioritize and escalate support based on the client/public impact. Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills. Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols. Learning and supporting a variety of purpose-built software. Continued familiarity with network devices and latest technologies. Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance. Perform any other duties not specifically stated herein, but which your supervisor may assign. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)