> Markdown version of [/jobs/ext/1953417-cloud-support-administrator](https://www.wearedevelopers.com/jobs/ext/1953417-cloud-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Administrator - **Company:** Rumble Inc. - **Location:** Washington, DC, United States - **Salary:** $65,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Command-Line Interface, Cloud Computing, Cloud Engineering, Cluster Analysis, Configuration Management, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Networking Basics, Payment Gateway, Cloud Services, User Provisioning Software, Virtual Machines, Extensible Markup Language (XML), Scripting, Google Cloud, Odoo, Kubernetes, Bug Reporting, Performance Monitor, Multiplatform, Webhooks, Api Management - **Published:** August 6, 2026 - **Apply:** https://www.careerbuilder.com/job-details/cloud-support-administrator-odoo-washington-dc--9e51bca2-853b-45aa-bf3a-77fd063ec623 ## About the Role * Experience administering Odoo ERP, including billing, subscriptions, CRM, and customer portal modules. * Ability to configure workflows, customize views, and manage user access within Odoo. * Strong understanding of cloud computing concepts, including virtual machines, storage, and clustering, across platforms such as AWS, GCP, Azure, or similar. * Strong troubleshooting skills with the ability to resolve technical issues independently. * Excellent communication and customer support skills. * Experience documenting technical issues and creating knowledge base content. * Familiarity with ticketing systems and CRM tools for issue tracking and escalation management. * Ability to collaborate effectively with cross-functional technical teams. * Willingness to stay current with Odoo updates and cloud technologies. Preferred * Odoo certification or equivalent hands-on expertise in customization and administration. * Experience provisioning and managing cloud infrastructure, including virtual machines, storage, or Kubernetes clusters. * Experience writing customer-facing technical documentation. * Familiarity with Linux administration, networking fundamentals, and command-line troubleshooting. * Experience with Python or XML customization within the Odoo framework. * Background in cloud hosting or managed services environments. * Understanding of API integrations, webhooks, or payment gateway configurations within Odoo or similar platforms., While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time while using a computer and/or keyboard. The employee is required to communicate verbally and hear. The employee may be required to walk, reach with hands and arms, balance, and stoop or kneel. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computers., Advertising, Amazon Web Services (AWS), Application Programming Interface (API), Billing, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Computing, Cloud-Based Hosting, Command Line, Communication Skills, Configuration Management, Content Development, Content Structure, Cross-Functional, Cryptocurrency, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Documentation, ERP (Enterprise Resource Planning), GCP (Good Clinical Practices), Identify Issues, Keyboards, Knowledge Base, Linux Administration, Microsoft Windows Azure, Multiplatform/Cross-Platform, Onboarding, Performance Analysis, Problem Solving Skills, Publications, Python Programming/Scripting Language, Systems Administration/Management, Systems Maintenance, Team Player, Technical Writing, Trend Analysis, Virtual Machine (VM), XML (EXtensible Markup Language) ## Description The Cloud Support Administrator (Odoo) serves as the primary administrator of our Odoo-based self-service portal and billing system while providing hands-on cloud support to customers. This role combines Odoo platform administration, direct customer engagement, and cloud resource troubleshooting to ensure customer satisfaction and minimize escalations to the backend engineering team. The ideal candidate has experience administering Odoo systems and a strong understanding of cloud environments to serve as the first point of resolution for incoming customer tickets., * Administer and maintain the Odoo-based self-service portal and billing system, including account configuration, subscription management, billing adjustments, and system performance monitoring. * Manage Odoo workflows such as invoicing, subscription lifecycle, customer onboarding, and access provisioning; identify opportunities to automate repetitive tasks. * Perform system updates and coordinate with development teams on module enhancements and customizations. * Respond to and resolve customer support tickets related to cloud resources, billing, and portal access, minimizing escalations. * Provision and troubleshoot cloud resources, including virtual machines, storage, and clusters; assist customers with configuration, connectivity, and performance issues. * Document recurring issues and create structured support content for knowledge base publication. * Gather customer feedback and usage trends to identify improvements in portal functionality, billing workflows, and cloud services. * Collaborate with backend engineering on escalations, providing detailed diagnostics and reproduction steps. ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [JavaScript? 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