> Markdown version of [/jobs/ext/1953712-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/1953712-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End-User Support Specialist - **Company:** FutureSoft Consulting Inc - **Location:** Harrisburg, PA, United States - **Contract:** Permanent contract - **Skills:** Vbscript, Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Business Software, Collaborative Software, Desktop Computing, Web Browsers, Mobile Application Software, Microsoft Software, System Center Configuration Manager, Windows PowerShell, Software Deployment, Office365, Tablet Computers, Software Troubleshooting, Break Fix, Microsoft InTune, Laptops, User Accounts - **Published:** August 6, 2026 - **Apply:** https://www.dice.com/job-detail/34a28d68-23dd-44d1-af1d-008343a5c5a9 ## About the Role * At least one year of experience in technical support, desktop support, endpoint support, or device management. * Experience supporting laptops, desktops, tablets, and smartphones. * Experience troubleshooting hardware and software issues. * Experience supporting Microsoft Windows in an enterprise environment. * Experience supporting Microsoft 365 applications. * Experience supporting Microsoft Teams meetings, video conferencing, and collaboration tools. * Experience with Microsoft SCCM and Intune. * Experience using mobile device management tools for Windows, iOS, and Android devices. * Experience with Active Directory, users, groups, devices, and Group Policy. * Experience creating PowerShell scripts for reporting or automation. * Experience preparing technical documentation for end users and technical teams. * Strong troubleshooting, analytical, and problem-solving skills. * Strong written and verbal communication skills. * Demonstrated customer-service experience. * Ability to work effectively in a team environment., * Experience supporting Microsoft Teams conference rooms. * Experience installing and supporting mobile applications in an enterprise environment. * Experience supporting remote and mobile users. * Experience troubleshooting browser-based applications. * Experience with VBScript. * Experience creating user guides, technical procedures, and knowledge-base documentation. * Experience recommending or implementing technical support process improvements., * Desktop and endpoint support * Windows operating systems * SCCM * Microsoft Intune * Active Directory and Group Policy * Microsoft Teams * Microsoft 365 * Mobile device management * PowerShell scripting * Hardware and software troubleshooting * Technical documentation ## Description We are seeking an End-User Support Specialist to join a Technical Services Support team in Harrisburg, Pennsylvania. The selected candidate will provide technical support for laptops, desktops, tablets, smartphones, Microsoft 365 applications, Microsoft Teams, conference-room technology, and other endpoint devices. This role requires strong hands-on troubleshooting skills and experience supporting Microsoft technologies in an enterprise environment. The position will be fully onsite during the first three months. After the initial period, a hybrid schedule may be available depending on operational needs. The hybrid schedule is expected to include approximately three onsite days per week., * Provide technical support for laptops, desktops, tablets, smartphones, and other endpoint devices. * Troubleshoot hardware, software, operating-system, connectivity, browser, and application issues. * Support Microsoft Windows operating systems in an enterprise environment. * Install, configure, maintain, and troubleshoot Microsoft 365 applications. * Support Microsoft Teams meetings, video calls, collaboration tools, conference rooms, and audio/video equipment. * Use Microsoft SCCM and Intune to deploy applications, distribute software updates, manage devices, and maintain endpoint security. * Manage user accounts, devices, groups, permissions, and Group Policy settings through Active Directory. * Support Windows, iOS, and Android devices using mobile device management tools. * Install, configure, and troubleshoot business applications on mobile phones and tablets. * Create PowerShell scripts for reporting, automation, and endpoint administration. * Troubleshoot web browsers and browser-based business applications. * Provide timely, professional, and courteous support to end users. * Create clear technical documentation, troubleshooting guides, procedures, and knowledge-base articles. * Identify recurring technical issues and recommend process improvements. * Work with infrastructure, security, application, and support teams to resolve technical incidents. * Follow all organizational security, equipment-use, and data-protection requirements., * The selected candidate must work onsite in Harrisburg, PA, for the first three months. * A hybrid schedule may be available afterward based on operational needs. * The anticipated hybrid schedule includes approximately three onsite days per week. * Candidates must be able to attend a video-enabled Microsoft Teams interview. * Candidates may be required to present a valid photo ID at the beginning of the interview. * Government-issued equipment must remain within the United States at all times. * The position is scheduled for 37.5 hours per week. ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)