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# Amazon Connect Solution Architect (Professional Services)

- **Company:** Technogen, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Avaya IP Phone 1140e, Amazon DynamoDB, Lex (Software), Routing, Salesforce.Com, Amazon Connect, Genesys, AWS Lambda, Cloudformation, Functional Programming, Amazon Lex, Cisco, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.dice.com/job-detail/7ea75f2b-6a75-41bc-ac68-127c0614e81c

## About the Role

8-12+ years
4+ years with Amazon Connect

## Description

Design enterprise Amazon Connect solutions
Architect IVR, routing, queues, call flows
Integrate Amazon Connect with Lambda, Lex, Salesforce, ServiceNow, CRMs and APIs
Design omnichannel solutions (Voice, Chat, Email, SMS)
Create HLDs and LLDs
Lead migrations from Genesys, Cisco, Avaya or NICE
Work directly with Federal customers
Required Skills
Amazon Connect
AWS Lambda
Amazon Lex
Amazon Kinesis
DynamoDB
CloudFormation/CDK


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