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# Desktop Support & Deployment Technician - Onsite

- **Company:** Genesis10
- **Location:** Minneapolis, MN, United States
- **Experience:** Starter
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, System Center Configuration Manager, Microsoft PowerPoint, Power BI, Microsoft SharePoint, Information Technology, Servicenow, Windows Client
- **Published:** August 6, 2026
- **Apply:** https://www.dice.com/job-detail/49baeecd-1990-4f1b-9528-84ee49813c61

## About the Role

* 1-3 years of experience in IT support, hardware deployment, or a related role
 * Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word)
 * Experience with ServiceNow or other ITSM tools for asset tracking and updates
 * Able to work independently and manage time across multiple sites
 * Strong communication skills for working directly with end users
 * Valid driver's license and reliable transportation to travel between facilities
 * Ability to lift 25-50 lbs. on occasion
 * Sitting and standing for long periods of time
 * Ability to work in dusty and dimly lit spaces for hours at a time

Desired Skills:

 * Experience with Windows 11 migration or refresh projects
 * Familiarity with BrightSign, media players, or headless computer upgrades
 * Exposure to airport systems or working in a regulated environment
 * Knowledge of Power BI or PowerPoint
 * Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply

## Description

This role is for a hands-on, self-motivated IT technician to support end users by deploying new hardware, assisting with Windows 11 migrations, and helping to execute IT projects across various metro-area locations. The ideal candidate enjoys working independently, solving problems, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career looking to gain enterprise-level experience., * Imaging and deploying laptops and desktops using SCCM

 * Installing and configuring software, including reinstallation of licensed applications on replacement devices
 * Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch
 * Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs
 * Assisting customers in navigating the basics of Windows 11, SharePoint, Teams, and how to use self-service tools in ServiceNow
 * Updating asset records in ServiceNow and helping to retire old equipment from our systems
 * Following documented processes and offering suggestions for improvement
 * Supporting project rollouts and refresh efforts across all locations
 * Installing large-format displays, headless computer systems, or automation systems in airline or passenger-facing environments
 * Partnering with the IT team and other departments to deploy standard hardware configurations


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