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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT professional - **Company:** Randstad - **Location:** Tallahassee, FL, United States - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, VoIP, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Software Deployment, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Wi-Fi Technology, Enterprise Software Applications, Office365, Computer Equipment, Laptops, Servicenow - **Published:** May 29, 2026 - **Apply:** https://www.dice.com/job-detail/bbc98e74-5107-45f7-b3eb-f48fca5f39a7 ## About the Role A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. The Department requires the following experience, skills, and knowledge for this position: - Strong knowledge of Windows operating systems, Microsoft 365 applications, endpoint security, and standard desktop support practices; - Experience with enterprise software installations; - Ability to diagnose and resolve hardware and software issues efficiently; - Familiarity with networking concepts such as Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Wireless Fidelity (Wi-Fi); - Excellent communication and customer service skills; and - Ability to work independently and manage multiple priorities. NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check. Preferred Qualifications The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position: - Experience supporting devices in a distributed, multi-site organization; - Knowledge of Voice over Internet Protocol (VoIP) and Virtual Private Network (VPN) technologies; - Prior experience working in government or other high-compliance environments; and - Experience with enterprise asset tracking and ticketing systems such as ServiceNow. ## Description The IT professional will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: Desktop Support and Troubleshooting - Install, configure, and maintain desktop hardware, laptops, printers, mobile devices, and peripheral equipment; - Diagnose and resolve software, hardware, networking, M365, and profile-related issues; and - Provide support for VPN, VoIP, MFA, password resets, and security compliance requirements. System Administration and Asset Management - Maintain device inventory accuracy, including receipt, imaging, deployment, decommissioning, and replacement cycles; and - Ensure assets are tracked according to statewide and Department standards. Software Deployment and License Compliance - Deploy approved software packages manually or via enterprise tools (e.g., Tanium, MECM); - Ensure compliance with Program Area-specific licensing, tracking installation counts accurately; and - Report discrepancies or licensing concerns to management. Customer Service and Communication - Provide timely, professional support to staff throughout the Department; - Keep users informed on ticket status and resolution steps; and - Collaborate with other OIT teams, vendors, and purchasing and procurement staff when issues impact operations. Security and Compliance - Enforce workstation security standards (screen locking, MFA usage, patching, antivirus, and policy compliance); and - Maintain confidentiality and follow all Department data protection rules. Documentation and Process Improvement - Create and update knowledge articles, job aids, and troubleshooting steps; and - Recommend improvements to support processes, imaging workflows, device refresh cycles, and field procedures., Scope of Work/Job Characteristics The IT professional will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows: Desktop Support and Troubleshooting - Install, configure, and maintain desktop hardware, laptops, printers, mobile devices, and peripheral equipment; - Diagnose and resolve software, hardware, networking, M365, and profile-related issues; and - Provide support for VPN, VoIP, MFA, password resets, and security compliance requirements. System Administration and Asset Management - Maintain device inventory accuracy, including receipt, imaging, deployment, decommissioning, and replacement cycles; and - Ensure assets are tracked according to statewide and Department standards. Software Deployment and License Compliance - Deploy approved software packages manually or via enterprise tools (e.g., Tanium, MECM); - Ensure compliance with Program Area-specific licensing, tracking installation counts accurately; and - Report discrepancies or licensing concerns to management. Customer Service and Communication - Provide timely, professional support to staff throughout the Department; - Keep users informed on ticket status and resolution steps; and - Collaborate with other OIT teams, vendors, and purchasing and procurement staff when issues impact operations. Security and Compliance - Enforce workstation security standards (screen locking, MFA usage, patching, antivirus, and policy compliance); and - Maintain confidentiality and follow all Department data protection rules. Documentation and Process Improvement - Create and update knowledge articles, job aids, and troubleshooting steps; and - Recommend improvements to support processes, imaging workflows, device refresh cycles, and field procedures. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)