> Markdown version of [/jobs/ext/1954828-product-support-manager-attachments](https://www.wearedevelopers.com/jobs/ext/1954828-product-support-manager-attachments). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Manager- Attachments - **Company:** Komatsu Ltd. - **Location:** Milwaukee, WI, United States (Remote available) - **Experience:** Expert - **Salary:** $90,300.0 - $112,900.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Static Program Analysis, Web Browsers, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, SAP (Applications) - **Published:** August 6, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17824498?backUrl=%2Fcareer%2F17824498%2FProduct-Support-Manager-Attachments-Wisconsin-Milwaukee ## About the Role * Education: Associate degree or technical training related to the repair and service of heavy equipment. * Experience: 5 years' industry experience in the repair and service of heavy equipment. * Demonstrated success in a project management role. * Communication Skills: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent, customers, and Komatsu stakeholders. * Computer Skills: High-level proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel) and web browsers. Experience with computer-based troubleshooting on heavy equipment (fault code analysis, machine downloads, etc.). Proficiency with SAP and Salesforce. * Technical Skills: Advanced knowledge of mechanical, electrical, and hydraulic systems required. * Travel: Position requires travel of up to 75%. * Must possess a valid driver's license and be able to safely operate a company vehicle ## Description * Support servicing agent with diagnosing and resolving technical problems on Komatsu attachment products. Advise servicing agent and customers on operational and maintenance best practices for attachments. * Review and adjudicate warranty claims from servicing agent for Komatsu attachment products in accordance with Komatsu Service Policy and Procedure Manual guidelines. * Prepare reports, presentations, charts/graphs, and other documents to summarize Komatsu attachments performance. * Coordinate attachment start-up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of attachments to customers in accordance with contractdelivery terms. * Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of Komatsu. * Conduct meetings with servicing agent and customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL process. * Compile reports to document quality issues on mining machines on an ongoing basis for Komatsufactory engineering review. Coordinate field investigations or attachment testing required by Komatsu. * Coordinate the implementation of any post and pre-delivery Komatsu factory updates to the machines with the servicing agent and the customer. * Manage training plans to improve Komatsu attachments support capability levels for the servicing agent personnel. * Perform Root Cause Analysis (RCA) investigations on Komatsu attachments and major components. * Interpret and analyze predictive maintenance and machine health data including oil analysis reports, customer maintenance records, machine downloads, and machine health monitoring data. * Structure support terms for the sale of new attachments in the market (delivery terms, up time, operating cost guarantees, etc). * Train servicing agent as required to execute attachment contract obligations. Monitor contract performance and manage corrective actions to close any shortfalls in attachment equipment performance. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Should Tech Managers Be Developers First? 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