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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk/Desktop Support Analyst - **Company:** Robert Half - **Location:** Columbia, SC, United States - **Experience:** Starter - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, File Systems, Azure Active Directory, Enterprise Software Applications, Office365, Microsoft InTune - **Published:** August 6, 2026 - **Apply:** https://dejobs.org/x/x/C03814BF728B48A383A7FDBFF56202AD/job/ ## About the Role Requirements * 1-3 years of experience in a help desk, desktop support, or similar IT support position. * Practical knowledge of Windows operating systems and common endpoint support practices. * Experience supporting Microsoft 365 Enterprise applications and services in a business environment. * Familiarity with Active Directory, Microsoft Entra ID, and user account administration tasks such as password resets and access support. * Experience working with a service desk or incident management system, including ticket documentation and updates. * Understanding of endpoint management tools such as Intune is preferred. * Strong problem-solving ability with a methodical approach to troubleshooting technical issues. * Effective communication and customer service skills with the ability to support users clearly and professionally. Technology Doesn't Change the World, People Do.® ## Description Robert Half is hiring! We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Columbia, South Carolina. In this role, you will diagnose hardware, software, and access-related issues while delivering clear updates and dependable service throughout the resolution process. The ideal candidate brings hands-on experience supporting Windows environments, Microsoft 365 tools, and user account administration in a fast-paced support setting. Responsibilities: * Provide frontline technical assistance for desktop and laptop issues across Windows-based environments. * Support users with Microsoft 365 applications, including email, collaboration, and file storage tools such as Outlook, Teams, and OneDrive. * Investigate and resolve everyday support requests involving login problems, locked accounts, software malfunctions, and slow or unstable devices. * Maintain accurate incident and service request records in the designated ticketing platform, ensuring each case is fully documented from intake through closure. * Record issue details, troubleshooting activities, and final outcomes clearly to support knowledge sharing and service quality. * Assess incoming requests, set priorities based on business impact, and manage workload to meet response expectations. * Keep users informed on progress, next steps, and resolution status to deliver a positive support experience. * Route advanced or unresolved problems to the appropriate internal IT teams and collaborate with network, systems, application, or external vendor contacts when needed. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)